Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Why can’t I connect to the store to purchase gold bars etc?

On my iPad, I am unable to connect to the store in Candy Crush/Jelly/Soda saga games. There is no error message, but the connection doesn’t complete (e.g. just stays at ‘connecting’). I am connected to WiFi and can access the Apple App Store directly with no issues. I have tried restarting the device, signing out and signing back in again and tried with and without connecting to Facebook. Nothing helps. Any ideas?

Accepted answers

MarkHawk

Hi Nikki,

Please try the following steps:

1) reboot your iPad, then close any app that automatically starts up after reboot

2) try the game connection with another Internet connection

3) check for updates to the game on the App store

4) If the problem persists then I suggest you do a re-installation of the game.

a) Make sure you have the game connected to Facebook or Kingdom (this will save your progress, highscores and gold bars. Your boosters and messages will get lost when re-installing so please take that into consideration)

b) Un-install the app

c) Reboot your phone or tablet

d) Now it's time to download the app and install it again. Find the app on the App Store and click on 'install'

e) After the game has been installed you should now be able to start it normally.

f) Don't forget to connect the game to Facebook (blue button) or Kingdom (orange button) in order to retrieve your game progress, highscores and gold bars.

- Mark

All comments

Crazy Cat Lad

Hi @sunggyugirl95 @MichelleRenee_1970 @eliman and welcome to our Community!

This thread is about an old issue in 2018.

Please head over here for the current one you are experiencing.

eliman

I also can't connect the store. I've tried any of the above suggestions over and over again, but it ain't work. Is there any other better options?!!! Please.....

MichelleRenee_1970

I'm having the same problem and the Extra Moves wheel keeps loading but won't stop. Also, I can't send lives. There's no option to send once I've clicked on the friends to send to. However, I can receive lives from friends and play games. I'm connected with FB and I've done the whole log out, reboot thing. It's still doing it. Please help! It's been happening for over 2 weeks now. Thanks.

sunggyugirl95

I can't connect the store and it keeps happening I tried everything but nothing worked and it's really annoying
I'm connected to Facebook

Laur3333

I can’t connect to App Store and I can’t connect thru FB, although I can go in on FB .

anyway, I don’t see how to uninstall it.., I’m on level 2803 and don’t want to lose anything but not getting treats, getting to spin, or buy/win extra moves is hard. Been a week now.

MarkHawk

Hi Nikki,

Please try the following steps:

1) reboot your iPad, then close any app that automatically starts up after reboot

2) try the game connection with another Internet connection

3) check for updates to the game on the App store

4) If the problem persists then I suggest you do a re-installation of the game.

b) Un-install the app

c) Reboot your phone or tablet

d) Now it's time to download the app and install it again. Find the app on the App Store and click on 'install'

e) After the game has been installed you should now be able to start it normally.

f) Don't forget to connect the game to Facebook (blue button) or Kingdom (orange button) in order to retrieve your game progress, highscores and gold bars.

- Mark

Laura_Grosvenor

Hi Nikki. That is strange. Let me bump this to the Moderators to see if they can help you further. Are the games connecting okay for you? Let me know and I will send this on to the Admins now. Thanks for contacting King Care and I hope you have a great day!

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

MarkHawk

Hi Nikki,

Please try the following steps:

1) reboot your iPad, then close any app that automatically starts up after reboot

2) try the game connection with another Internet connection

3) check for updates to the game on the App store

4) If the problem persists then I suggest you do a re-installation of the game.

b) Un-install the app

c) Reboot your phone or tablet

d) Now it's time to download the app and install it again. Find the app on the App Store and click on 'install'

e) After the game has been installed you should now be able to start it normally.

f) Don't forget to connect the game to Facebook (blue button) or Kingdom (orange button) in order to retrieve your game progress, highscores and gold bars.

- Mark

All comments

Laura_Grosvenor

MarkHawk

Hi Nikki,

Please try the following steps:

1) reboot your iPad, then close any app that automatically starts up after reboot

2) try the game connection with another Internet connection

3) check for updates to the game on the App store

4) If the problem persists then I suggest you do a re-installation of the game.

b) Un-install the app

c) Reboot your phone or tablet

d) Now it's time to download the app and install it again. Find the app on the App Store and click on 'install'

e) After the game has been installed you should now be able to start it normally.

f) Don't forget to connect the game to Facebook (blue button) or Kingdom (orange button) in order to retrieve your game progress, highscores and gold bars.

- Mark

Laur3333

I can’t connect to App Store and I can’t connect thru FB, although I can go in on FB .

anyway, I don’t see how to uninstall it.., I’m on level 2803 and don’t want to lose anything but not getting treats, getting to spin, or buy/win extra moves is hard. Been a week now.

sunggyugirl95

I can't connect the store and it keeps happening I tried everything but nothing worked and it's really annoying
I'm connected to Facebook

MichelleRenee_1970

eliman

I also can't connect the store. I've tried any of the above suggestions over and over again, but it ain't work. Is there any other better options?!!! Please.....

Crazy Cat Lad

Hi @sunggyugirl95 @MichelleRenee_1970 @eliman and welcome to our Community!

This thread is about an old issue in 2018.

Please head over here for the current one you are experiencing.

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Welcome! 👋

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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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