Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Cannot connect to App Store

I am playing Candy Crush Saga on my android phone. It has not connected to app store for the past two months. I have a King account and it doesn't recognize it when I have tried to uninstall the game and re-install. I then have to login with Facebook and it still does not reset the app store. I have also deleted cache and history for both the game and the app store. What else can I do to be able to connect to app store?

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Doondie

https://community.king.com/en/candy-crush-saga/discussion/comment/2585176#Comment_2585176

You shouldn't have issues with this device, as it naturally has Google Mobile Services.

Write to Support and ask them if there's an issue with your device and the game. Tell them when it last worked fine.

Do you remember installing some other apps around the time the connection issue started? Try deleting junk apps (basically everything you don't use everyday and doesn't have data you want to keep) and restart your phone.

Also do this, just in case it helps:

Open Settings on your Google Pixel and tap System -> Advanced -> Reset Options. Then, tap Reset Wi-Fi, Mobile & Bluetooth. Enter your passcode if prompted, then confirm the reset.

If you were on the same level on the website, then it's not a game server connection issue but a payment server (app store) issue. I'm sorry but I don't have a clear solution. Just try the above and hope for the best.

As a last resort try reinstalling the game, as well as updating your phone's firmware. This will wipe your stored boosters though.

Good luck! 👍

mhille2811

Thank you for your response. Nothing has changed with phone or operating system. When I played on Facebook site just now it was on the same level and did allow for me to get extra moves at the end....whereas on my phone is has the spinning wheel saying trying to connect to app store. My phone is a Google Pixel 2.

Any suggestions are appreciated. I only play candy crush on my phone so this has been frustrating.

Doondie

https://community.king.com/en/candy-crush-saga/discussion/398502/cannot-connect-to-app-store

Hello, Ms Newbie,

Welcome to the forum! 👋

Was connection to the store working fine before the problem occurred 2 months ago?

Has anything changed in your circumstances since then? For example new phone or new phone operating system (software update)?

What is your phone's brand and make? What operating system does it have?

Since your Facebook profile is supposedly linked to your game account, have you checked your account status through Facebook's website on a computer? Is your progress correct? Can you connect to the store?

kiara_wael

Hi and welcome to the King Community

Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please Check app update - Log out game - Restart Device - Open game and Log in.

You will find complete information HERE

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

kiara_wael

Hi and welcome to the King Community

Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please Check app update - Log out game - Restart Device - Open game and Log in.

You will find complete information HERE

Doondie

https://community.king.com/en/candy-crush-saga/discussion/398502/cannot-connect-to-app-store

Hello, Ms Newbie,

Welcome to the forum! 👋

Was connection to the store working fine before the problem occurred 2 months ago?

Has anything changed in your circumstances since then? For example new phone or new phone operating system (software update)?

What is your phone's brand and make? What operating system does it have?

mhille2811

Any suggestions are appreciated. I only play candy crush on my phone so this has been frustrating.

Doondie

https://community.king.com/en/candy-crush-saga/discussion/comment/2585176#Comment_2585176

You shouldn't have issues with this device, as it naturally has Google Mobile Services.

Write to Support and ask them if there's an issue with your device and the game. Tell them when it last worked fine.

Also do this, just in case it helps:

Open Settings on your Google Pixel and tap System -> Advanced -> Reset Options. Then, tap Reset Wi-Fi, Mobile & Bluetooth. Enter your passcode if prompted, then confirm the reset.

As a last resort try reinstalling the game, as well as updating your phone's firmware. This will wipe your stored boosters though.

Good luck! 👍

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Welcome! 👋

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

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