Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
i was at level 2042 and now i m to level 2030 what's wrong?
Hi there, you haven't mentioned whether you play the game on a computer or mobile device. Either way clear the history. If it's on a device then shut it down, wait 10 seconds and then open it again. Open the game and log out of Facebook and log back in. It should bring you back to your current level but if it doesn't, please write back here and I can elevate it to a King Admin who can look into your account and bring you back on track!
BourletStephanie, I'm sorry but progress is no longer done through here. You have to go to the link and follow the directions and if the troubleshooting doesn't work then the last paragraph has a link for you to write them where they can help you with your progress.
what i want is to be back at level 2054 not a link.before there was no problem .think i m not gonna play anymore with this f.....g game .
Hi BourletStephanie, since progress is no longer done this way I am going to give you a link where you can ask for progress help: https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep
how to say what i have to say and keep calm??Candy crush is a real chiet i was at 2054 and today back at 2050 .help me or i won't play anymore ID: 1220864823
Hello all! :-)
Sorry for the delay, @Bourlet I have now restored these missing levels.
Have fun crushing those candies!
Thank you very much! I will now elevate this to a King Admin but there is a holiday in Spain today so no one will be able to resolve this until tomorrow.
ID: 1220864823
Hi there, I can elevate this to a King Admin but before I do I need to know your user ID #. Please read this blog and write back here with your ID # and then I can elevate it to a King Admin.
https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it
can you elevate the problem to a king admin for my account Gregory Bourlet please because the problem is still here thanks
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
