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HI there, sorry for the delay in responding. Are you still having this issue? Do you still need help? Please write back and let me know so that I know how to direct you.
Hi Elsa
Yes please! I'm still trying to get my progress reset to level 1. I'm on android app and dont log in with facebook.
Thanks!
Given that I've had no response or help to try and reset my progress I've been forced to delete the whole app.
Hi D20fuu, there is a lot of glitches going on right now with the games and that is the reason why you haven't received a response yet. So you said that you were going to delete it app? Did you and where you are at now? Because of these glitches we have to hold off a bit on having progress updated. I hope that you understand. In order to save any progress you need to play through Facebook or the Kingdom. Did you want to start at level 1 again? Or can you let us know where you were at and we can try to get a King Admin to help you in a couple of days but you need to play through Facebook or the Kingdom in the future. Please write back and let me know what's going on.
Yes I'd like to start again at level 1. I dont want to play through facebook. I'd just like to play simply.
As I say I've now deleted the app so i dont know what level i was on.
Since you already deleted the app when it opens up without Facebook you should be back at level 1. But I do have to let you know that when you don't play through Facebook or the Kingdom your progress won't be saved so any crash or update can bring you back to the beginning again.