Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Lost Gold Bars and other events after connecting to Facebook

Hi,

I connected my game to Facebook and now I have lost my gold bars and other events that I had in progress (Weekly Contest, Mountain Climb etc). How do I get these back? I've tried emailing support but I just got a auto response sending me to the community if the email doesn't resolve my issue (which it doesn't)

Can anybody help please?!

Accepted answers

All comments

Doondie

https://community.king.com/en/candy-crush-saga/discussion/comment/2587931#Comment_2587931

What level where you on before? How many gold bars did you lose? Do you have any screenshots to prove your progress before the incident?

I'm surprised Support haven't even tried to help you. They often reply on the same day, including over the weekend. Someone I was helping pass a hard level found out their account was bugged - their levels were not displaying correctly on a different device; there was a 2,500 levels gap. Support fixed that by the end of the day.

Write to them again. Tell them your game ID and provide screenshots if necessary.

sully1311

I'm now on level 505. I connected my Facebook to my game to invite Facebook friends. I did not have a King account. I'm playing on an iPhone 14 Pro.

I've waited for a response on my email from support for virtually a month now and I've not had a response. Do you know how long they usually take to reply?

Doondie

https://community.king.com/en/candy-crush-saga/discussion/395612/lost-gold-bars-and-other-events-after-connecting-to-facebook

Hi there, Agent Scully,

Welcome to the forum! 🌞

What level are you why? Why did you connect your game to Facebook hardly now?

Do you not have a King account?

What device are you playing on?

Weekly Contest is sort of a major event - one that's available to every player. Have you tried replaying any older level? In contrast, Mountain Climb is a recurring event - it's not available 7/7.

If you're not happy with Support's response, just reply back. They often send generic replies, hoping you'd resolve the problem on your own.

Good luck! ✌

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/395612/lost-gold-bars-and-other-events-after-connecting-to-facebook

Uh Oh! You click on "Contact Us" then you ask a problem and send Game ID (How to find your Game ID) that I hope how they can help and answer you but it taken longer. 😉

sully1311

https://community.king.com/en/candy-crush-saga/discussion/comment/2555607#Comment_2555607

No, how do I do that?

Terri_1

https://community.king.com/en/candy-crush-saga/discussion/395612/lost-gold-bars-and-other-events-after-connecting-to-facebook

Have you talked to any of the mods because I am pretty sure that they can help you out because they are pretty smart

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Accepted answers

All comments

Terri_1

https://community.king.com/en/candy-crush-saga/discussion/395612/lost-gold-bars-and-other-events-after-connecting-to-facebook

Have you talked to any of the mods because I am pretty sure that they can help you out because they are pretty smart

sully1311

https://community.king.com/en/candy-crush-saga/discussion/comment/2555607#Comment_2555607

No, how do I do that?

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/395612/lost-gold-bars-and-other-events-after-connecting-to-facebook

Uh Oh! You click on "Contact Us" then you ask a problem and send Game ID (How to find your Game ID) that I hope how they can help and answer you but it taken longer. 😉

Doondie

https://community.king.com/en/candy-crush-saga/discussion/395612/lost-gold-bars-and-other-events-after-connecting-to-facebook

Hi there, Agent Scully,

Welcome to the forum! 🌞

What level are you why? Why did you connect your game to Facebook hardly now?

Do you not have a King account?

What device are you playing on?

Weekly Contest is sort of a major event - one that's available to every player. Have you tried replaying any older level? In contrast, Mountain Climb is a recurring event - it's not available 7/7.

If you're not happy with Support's response, just reply back. They often send generic replies, hoping you'd resolve the problem on your own.

Good luck! ✌

sully1311

I'm now on level 505. I connected my Facebook to my game to invite Facebook friends. I did not have a King account. I'm playing on an iPhone 14 Pro.

I've waited for a response on my email from support for virtually a month now and I've not had a response. Do you know how long they usually take to reply?

Doondie

https://community.king.com/en/candy-crush-saga/discussion/comment/2587931#Comment_2587931

What level where you on before? How many gold bars did you lose? Do you have any screenshots to prove your progress before the incident?

Write to them again. Tell them your game ID and provide screenshots if necessary.

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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