Sign Up!

🌶️🍬 Hot & Sweet right now in Candy Crush Saga!
 ⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏

So SAD i lost all my levels

Ahmed_A
Ahmed_A Posts: 6

Level 1
in Support

Hi, i was using an account under nickname DEMO and arrived at level 106, then tried to connect to my FB account shocked that i should start all over again from the beginning,  even disconnected the fb and still asking me to start all over again from level 1. please help since I was in a challenge with my wife :(

Best Answer

  • JillyJill
    JillyJill Posts: 972
    Answer ✓

    Hi Ahmed A,

    Thank you for contacting King Care!  Tell me, when you first started playing, was it through the app or through king.com? Did you ever put in an email address aside from the one you used to sign up with Facebook?  I can check it out if you had another email you signed up with.

    Thank you,

    Jilly 

Answers

  • JillyJill
    JillyJill Posts: 972
    Answer ✓

    Hi Ahmed A,

    Thank you for contacting King Care!  Tell me, when you first started playing, was it through the app or through king.com? Did you ever put in an email address aside from the one you used to sign up with Facebook?  I can check it out if you had another email you signed up with.

    Thank you,

    Jilly 

  • Ahmed_A
    Ahmed_A Posts: 6

    Level 1
    edited March 2017

    Hi Ahmed A,

    Thank you for contacting King Care!  Tell me, when you first started playing, was it through the app or through king.com? Did you ever put in an email address aside from the one you used to sign up with Facebook?  I can check it out if you had another email you signed up with.

    Thank you,

    Jilly 

    Hi Jilly,Thank you for helping really appreciated, i started playing with the app as guest under nickname Demo, and arrived level 106 then i tried to connect over FB with the same e-mail i am using here. once it logged in it showed me to start from level 1.I hope my answer help you. Again thanks a lot.Ahmed
  • Ahmed_A
    Ahmed_A Posts: 6

    Level 1

    Hi Ahmed A,

    Thank you for contacting King Care!  Tell me, when you first started playing, was it through the app or through king.com? Did you ever put in an email address aside from the one you used to sign up with Facebook?  I can check it out if you had another email you signed up with.

    Thank you,

    Jilly 

    Dear Jilly, i can give you my phone IP if this would help you.Thanks.
  • Ahmed_A
    Ahmed_A Posts: 6

    Level 1

    Dear Jilly, i clicked on solved by mistake, really hope you get to me back shortly. 

    thanks, Ahmed

  • JillyJill
    JillyJill Posts: 972

    Dear Ahmed,

    Are you still having this problem? I'm sorry for the delay but it doesn't alert me if it's solved I guess...

    Jilly

  • Laurie_Porter
    Laurie_Porter Posts: 1

    Level 1

    Yes I have the same issue. I've lost all my levels.

  • JillyJill
    JillyJill Posts: 972

    Hi Laurie,

    Do you login through facebook or king.com? What kind of device do you play on? Also, is it Android, Windows, iOS, Kindle?

    Can you tell me what happens when you login? 

    Thank you,

    Jilly 

  • Farnaz_Ahmed
    Farnaz_Ahmed Posts: 2

    Level 1

    I'm having the same issue!! I lost all my progress as I was on level 481

  • Smriti_Mishra
    Smriti_Mishra Posts: 1

    Level 1

    I'm having the same issue!! I lost all my progress as I was on level 481

    Me too...I have sent an email and got response too. But the response is not useful. Need help...
  • Saba-2
    Saba-2 Posts: 1

    Level 1

    I have all my levels I was, how do I reteive them? I really so enjoy this game but I don't want to start over.

Hey! Would you like to give us your opinion?

Categories