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Double charging

Possum77
Possum77 Posts: 8

Level 2
in Support

I have been in contact on 3vprevious occasions for being charged twice for the Piggy Bank purchase ($4.49 x 2).

On the last occasion I purchased Piggy Bank on 15 April 2018 I followed up the double charge with Apple who reimbursed me the double charge.

They stared that the double charge is an App issue & King responsibility so I am seeking confirmation that the glitch has been fixed. King previously advised me that an update would address the issue.

I wamyed to check whether this has been done before I purchase another Piggy Bank & look forward to your response.

Regards,

Michelene

Answers

  • JustPlaying
    JustPlaying Posts: 4,196

    Hi Possum77,

    I am sorry that you have experienced an issue with your purchase. Please follow the instructions in this link to resolve :

    https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1

    Sorry for the inconvenience

  • Possum77
    Possum77 Posts: 8

    Level 2

    I'm sorry but this doesn't address the question as to whether the double charge glitch had been addressed and whose responsibility it is - King or Apple. Both are in denial. If it happens again I will follow up.

  • JustPlaying
    JustPlaying Posts: 4,196

    I am sorry but we can not see/access anything to do with your purchases in this forum as it is manned by volunteers/regular players helping out. Only the link I sent you can deal with purchases.

Hey! Would you like to give us your opinion?

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