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app cannot play well with the mobile phone whose aspect ratio is 19.5:9

Dale_Wu
Dale_Wu Posts: 4

Level 1
in Support

use the full screen mode, when the game over into the pay interface, hide the navigation bar, the interface displayed ratio will become abnormally large. can you please adapt this kind ratio mobile phone?

Answers

  • _Elsa_
    _Elsa_ Posts: 37,551

    Hi Dale, could you possibly upload a print screen here so that I can get a better idea of what you are talking about?  If you don't know how to do a print screen you can read the directions here:  

    https://www.take-a-screenshot.org/

  • Dale_Wu
    Dale_Wu Posts: 4

    Level 1

    hi, Elsa, thanks for your reply, can you give me an email address so i can submit the detailed informations what you need? thank you in advance~

  • _Elsa_
    _Elsa_ Posts: 37,551

    Hi Dale, there is no email address that I have for you.  Can you just do the print screens and upload them here on King Care?  If you need help doing this please write back and I will tell you how to do it?

  • Dale_Wu
    Dale_Wu Posts: 4

    Level 1

    Sorry Elsa, i come from Huawei complany, and we are not allowed to submit any picture or video here, we can only use the email to submit those info, and these issue are reported by users, so can we create a long-team cooperation with email? thank you~

  • _Elsa_
    _Elsa_ Posts: 37,551

    Hi Dale Wu, see if you can connect with them here:  https://care.king.com/en/contact

  • Dale_Wu
    Dale_Wu Posts: 4

    Level 1

    Thank you very much, i will contace them.

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