Candy Crush Saga

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Lost progress

I was on level 397 then the app started to act funny and would keep restarting so I deleted the app and reinstalled it .

Then I logged in to my candy crush account using my email and my Facebook to restore my progress. But it took me back to level 105! I am very disappointed and can’t understand why this happened?

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Cezdiamond

Hello Hala- Welcome to the community. Please see this blog here for the steps to follow if you have lost your progress.

The Blog includes lots of steps on how to fix this problem yourself :-)

If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact.

Many thanks