Candy Crush Saga

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New phone - progress lost

I've got a new phone and all my progress has been lost despite having connected with facebook. In my progress section it acknowledges I've reached level 256 but only loads me to level 35 and then when I pass that level it still doesn't level up (even to lvl 36!)

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Cezdiamond

Hello Leah- Welcome to the community. Please see this blog here for the steps to follow if you have lost your progress.

The Blog includes lots of steps on how to fix this problem yourself :-)

If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact.

Many thanks