Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Support - Stuck or having an issue? Ask a question and get help from other players!
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

I bought a new phone and lost my progress.

I got a new phone and lost my progress. I did not log in with Facebook or any e mail. So it started me off on level one. I see others have had same trouble but you answered the question privately so I need help fixing it. I only know my name on game and imei of the phone. Please help me!

To Ask Your Question:

Accepted answers

All comments

Cezdiamond

Hello! Welcome to the community. Please see this blog here for the steps to follow if you have lost your progress.

The Blog includes lots of steps on how to fix this problem yourself :-)

If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact.

Many thanks