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Issues : loosing my win streak, friends, levels, gold bars, boosters - Need URGENT help

NirmalaJha
NirmalaJha Posts: 2

Level 1

edited April 2023 in Support

Hi, As mentioned on the subject: I am losing all my progress, including the win streak 27 progress and the gold bars (45) after completion and winning it.

What's going around that, I keep loosing all my progress on the game? Can someone please help here restore my game and progress??

Comments

  • Joyfully
    Joyfully Posts: 11

    Level 2

    I'm sorry to hear that, NirmalaJha😢. I took a few months off, because I got frustrated, I could've sworn I had more stuff, but I dont keep track, I just play, so I didn't know how to complain. AND the one or 2 times I did know, the time it took to file the complaint, ruined the fun😖 NOW that I'm back, again, I don't know what happened to all my friends and/or my ocean of lives that my friends had shared with me while I was away and BEFORE I LEFT???!!!🤬 For the first time in (guestimate) 10+years, I run out of lives!!!! WHENEVER I'd get stuck on a level, I'd play nonstop for several hours at a time and never worried for even a moment that I might not have enough lives in reserve to refill and continue😎💖.

    I'm an old woman on social security, so I try to only use my Google Survey Reward Cash to shop for candy crush helpers. It sucks to win 15 minutes unlimited bombs only to lose the next play and find I have to wait 20 minutes for another free life or buy more.

    👑King can keep their 🍬 candy.🤬 I'm going to send real candy to my grandson's college dorm instead. Or use the $ at Denny's with my AARP discount.

  • PummyRaj
    PummyRaj Posts: 43,015

    Hello @NirmalaJha🤗 Hearty Welcome to our lovely King Community!

    I am sorry to hear that you are having issues with your game😕

    Can you please tell me which device you are using? What is the App version you have right now? Also, how much free storage space is there on your device? Do you have a strong internet connection while playing?

    Please reply back by typing in the blank box given below to my comment.

    Hope to talk to you soon. Have a great rest of the day🍬🍬

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