Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Issues : loosing my win streak, friends, levels, gold bars, boosters - Need URGENT help

Hi, As mentioned on the subject: I am losing all my progress, including the win streak 27 progress and the gold bars (45) after completion and winning it.

What's going around that, I keep loosing all my progress on the game? Can someone please help here restore my game and progress??

Welcome! 👋

Sign in or create an account to join the fun.

Comments

Hello @NirmalaJha🤗 Hearty Welcome to our lovely King Community!

I am sorry to hear that you are having issues with your game😕

Can you please tell me which device you are using? What is the App version you have right now? Also, how much free storage space is there on your device? Do you have a strong internet connection while playing?

Please reply back by typing in the blank box given below to my comment.

Hope to talk to you soon. Have a great rest of the day🍬🍬

I'm sorry to hear that, NirmalaJha😢. I took a few months off, because I got frustrated, I could've sworn I had more stuff, but I dont keep track, I just play, so I didn't know how to complain. AND the one or 2 times I did know, the time it took to file the complaint, ruined the fun😖 NOW that I'm back, again, I don't know what happened to all my friends and/or my ocean of lives that my friends had shared with me while I was away and BEFORE I LEFT???!!!🤬 For the first time in (guestimate) 10+years, I run out of lives!!!! WHENEVER I'd get stuck on a level, I'd play nonstop for several hours at a time and never worried for even a moment that I might not have enough lives in reserve to refill and continue😎💖.

I'm an old woman on social security, so I try to only use my Google Survey Reward Cash to shop for candy crush helpers. It sucks to win 15 minutes unlimited bombs only to lose the next play and find I have to wait 20 minutes for another free life or buy more.

👑King can keep their 🍬 candy.🤬 I'm going to send real candy to my grandson's college dorm instead. Or use the $ at Denny's with my AARP discount.

Comments

Hello @NirmalaJha🤗 Hearty Welcome to our lovely King Community!

I am sorry to hear that you are having issues with your game😕

Can you please tell me which device you are using? What is the App version you have right now? Also, how much free storage space is there on your device? Do you have a strong internet connection while playing?

Please reply back by typing in the blank box given below to my comment.

Hope to talk to you soon. Have a great rest of the day🍬🍬

I'm sorry to hear that, NirmalaJha😢. I took a few months off, because I got frustrated, I could've sworn I had more stuff, but I dont keep track, I just play, so I didn't know how to complain. AND the one or 2 times I did know, the time it took to file the complaint, ruined the fun😖 NOW that I'm back, again, I don't know what happened to all my friends and/or my ocean of lives that my friends had shared with me while I was away and BEFORE I LEFT???!!!🤬 For the first time in (guestimate) 10+years, I run out of lives!!!! WHENEVER I'd get stuck on a level, I'd play nonstop for several hours at a time and never worried for even a moment that I might not have enough lives in reserve to refill and continue😎💖.

I'm an old woman on social security, so I try to only use my Google Survey Reward Cash to shop for candy crush helpers. It sucks to win 15 minutes unlimited bombs only to lose the next play and find I have to wait 20 minutes for another free life or buy more.

👑King can keep their 🍬 candy.🤬 I'm going to send real candy to my grandson's college dorm instead. Or use the $ at Denny's with my AARP discount.

Recent Announcements

🛒 Let's start shopping on Black Friday!
Hello Crushers! Are you ready for another opportunity to win gold bars? Black Friday is the Friday after Thanksgiving in the United States. It traditionally marks the start of the Christmas shopping season and is the busiest shopping day of the year in the United States. 🛒 This year, Black Friday falls on November 28, so…
It's Time to Wish Happy Birthday🎂to the CCS Players with Birthdays in November🎉
🎉🎂Please join me in wishing the following players who were born in November a very Happy Birthday🥳: @headnurd73 @Maddy1996 @flapintinha25 @Peeps🐤 @cidacorreia @Peter_Tornaros @Megums @jrojas10 @galaxyangel @NegaSilveira @lynze13 @teenybee @johamilton @CrumD @Amoonmoon @king3244 @Taylor_Renee @Emmacdavid @Kerrie @Mr Lobato…
🎶 Wake Up, Rehearse, Perform – Music Season Is Here 🥳
The Candy band is back for their biggest show yet, but they’ve overslept😴 From 3 November to 7 December, join the Music Season and help Jelly Queen, Yeti, and Mr. Toffee get ready for their sweetest concert ever in the new Concert Chaos event! 🎵 What’s New This Season The Saga map gets a full music makeover! As you play…

Quick Links

🏠 Home

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…

Active Discussions

Invisible awards
This is happening a lot. Anyone else?
Add a new type of candy into CCS (Candy Crush Saga)
Hi, I'm CutiePie2025, and I'm new here to this community of wonderful games that fall into this category, like Candy Crush Saga, and Speaking of Candy Crush Saga, can you guys add a new type of candy into CCS? If you do, I'd be so happy-go-lucky! I passed 200+ levels in the game!
Lost all the boosters for 3 times all together
I've been playing this game since it first came out! Since I don't use boosters frequently, I had a large collection of them all when the game unexpectedly changed and I lost all of my boosters. Three times in all, this occurred. I've lost a tonne of boosters. What causes this to occur? How can I reclaim my unused boosters?
👉Claim your 16000 Level CCS Badge HERE!🥳
Hello Candy Crushers - I know it may be hard to believe, but Candy Crush Saga has reached another milestone - Level 16,000!🏆 Time sure flies when you are having fun! So come join your friends and celebrate this latest milestone by posting a screenshot of your game map showing your avatar and that you have successfully…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.