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Lost progress after connecting to facebook

Amanda_valderas
Amanda_valderas Posts: 1

Level 1

My partner was well over level 2000 but was never logged in to Kingdom.

Tonight she connected to facebook and all of a sudden is now at level 1.

Can this be rectified?

Please help. 

Answers

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Hello Amanda-  Welcome to the community. Please see this blog here for the steps to follow if you have lost your progress. 

    The Blog includes lots of steps on how to fix this problem yourself :-)

    If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact. 

    Many thanks

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