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Lost all progress after hard reset of phone
Aletia_Mylene
Posts: 1
Level 1
in Support
I recently had to do a hard reset of my samsung phone and when I went to get back onto candy crush, came to realize that I lost all of my progress. I do not know the exact level, but I believe I was around Peppermint Palace. I would like to have my progress reset to this section. i have followed the directions on King Care and have set up a King account as well as a facebook account. Any help would be greatly appreciated. Thank you,
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Answers
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Hello! Welcome to the community. Please see this blog here for the steps to follow if you have lost your progress.
The Blog includes lots of steps on how to fix this problem yourself :-)
If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact.
Many thanks
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