Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

I am playing Candy Crush on iPhone 8 and X. After try to save my progress in the fb. I lost my level

I was playing Candy Crush on 2 different iPhone. After I try to save my progress on my iPhone 8. My level drop from 2369 to 2166. My iPhone 10 still with my highest level. I follow the guild to remove the Facebook app and data in safari. It still don’t help

Accepted answers

All comments

Lost progress

I have follow all the steps mention and still unable to retrieve by lost level. Please advise what can I do?

Hello! Welcome to the community. Please see this blog here for the steps to follow if you have lost your progress.

The Blog includes lots of steps on how to fix this problem yourself :-)

If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact.

Many thanks

Welcome! 👋

New here? Sign in or create an account to join the fun.

Sign In
Register

Accepted answers

All comments

Hello! Welcome to the community. Please see this blog here for the steps to follow if you have lost your progress.

The Blog includes lots of steps on how to fix this problem yourself :-)

If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact.

Many thanks

Lost progress

I have follow all the steps mention and still unable to retrieve by lost level. Please advise what can I do?

Ads
I have seen all of my friends watch ads in their game when they are out of moves to clear the level but I don't receive any ad in my game, I've already checked all the settings, kindly help me I am badly stuck on a level.
No rewards
Since early December I've not had any extra lives awarded , butterflies not collecting. Game just not working as it normally would. I've reinstalled the game 3 times. Please help
Can you help me log into the previous profile of Candy Crush Saga?
I think I used the mail address that also is my apple ID: doda.lunde@icloud .com, or…anita.lunde77@gmail .com.
Por qué no dan ayuda
No puedo pasar el nivel 3200 no tengo lingotes de oro ya lo intente más de 100 veces y no puedo me podrías ayudar con lingotes para poder pasar el nivel
21000 badge
I’ve passed level 21,000 and would like to receive my badge.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…