Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Restart progress of my Candy Crush Saga game

Silvana_Espinoza

I want to restart the progress on Facebook and app of my Sugar Crush Saga game

I want to start from 0

Please your help, as I already delete the game from my Facebook and phone but still comes back when I reopened the game and connected to Facebook

Thank you

Accepted answers

All comments

Hello! Thanks for posting on King Care. Welcome to the community :-) Here you have a few options:

1) Create a new Facebook/Kingdom account- uninstall the game and play connected to a new account. You would be able to start from the beginning but still save your new levels to an account and enjoy the perks of being connected.

2) Uninstall the game and play whilst not connected to any account.

If you still need to contact us so that we can help you, remember to do it through HERE. Please be sure to select "Gameplay/Progress" and then "I have lost my progress".

Have a sweet week!

Welcome! 👋

New here? Sign in or create an account to join the fun.

Sign In
Register

Accepted answers

All comments

Hello! Thanks for posting on King Care. Welcome to the community :-) Here you have a few options:

1) Create a new Facebook/Kingdom account- uninstall the game and play connected to a new account. You would be able to start from the beginning but still save your new levels to an account and enjoy the perks of being connected.

2) Uninstall the game and play whilst not connected to any account.

If you still need to contact us so that we can help you, remember to do it through HERE. Please be sure to select "Gameplay/Progress" and then "I have lost my progress".

Have a sweet week!

No rewards
Since early December I've not had any extra lives awarded , butterflies not collecting. Game just not working as it normally would. I've reinstalled the game 3 times. Please help
Can you help me log into the previous profile of Candy Crush Saga?
I think I used the mail address that also is my apple ID: doda.lunde@icloud .com, or…anita.lunde77@gmail .com.
Por qué no dan ayuda
No puedo pasar el nivel 3200 no tengo lingotes de oro ya lo intente más de 100 veces y no puedo me podrías ayudar con lingotes para poder pasar el nivel
21000 badge
I’ve passed level 21,000 and would like to receive my badge.
Randomly losing win streaks
Why do I randomly lose my win streaks? I was up to over 2000 win streak and suddenly lost it and had to start over. Now it seems when I hit over 672 win streaks is resets to 0? I had just got my candy coated speckle ball and played for about 2 hours. Quit and went back in 3 hours later, win streaks back to 0 and I lost my…

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…