My Purchase always unsuccessful since 3 days ago

dwtama · April 2023

I've Got always contacting store and can't get anything..

Here is my screen record and you could see what happened..

XRecorder_Edited_26042023_151138.zip

PrettyBubbles · April 2023

Hi @dwtama sorry to hear you are problems with trying to make a purchase

Can you please clear cache, check for any pending updates then log out of the game and leave your device off for a moment or two let's see if that resets it for you 💓

dwtama · April 2023

https://community.king.com/en/candy-crush-saga/discussion/comment/2622593#Comment_2622593

I've tried this several times but have no result. Even I uninstalled 2 times and still have same problem..

PrettyBubbles · April 2023

Hi @dwtama ok let me tag @kiara_wael and @bearwithme to check if there is a known issue with making purchases 💓

kiara_wael · April 2023

Hi and Welcome to the King Community

Thank you for the feedback. Please check this page

https://community.king.com/en/candy-crush-saga/discussion/256652/%EF%BB%BFdid-something-go-wrong-with-your-purchase

If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!

Thanks for the tag @PrettyBubbles

My Purchase always unsuccessful since 3 days ago

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