Candy Crush Saga

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Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
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Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
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Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Refund?

I realised I was charged $4.99 on my debit card on October 3rd but I have no recollection of what I purchased. I don't remember trying to purchase anything or agreeing to purchase something. I only have 50 gold bars on my account and I was rewarded those for completing levels 1-10. I would very much like an explanation on why and for what I was charged. Otherwise I'd like a refund, and you can even take back my only 50 gold bars if you'd like.

Accepted answers

MarkHawk

Hi Jorge,

Sorry to hear you did not receive your Gold Bars. Thanks for getting back to us with the requested details so we can solve this matter.

All comments

MarkHawk

Hi Holly,

Please see this blog post: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1

Kind regards,

- Mark

Holly_Powell

It popped up with the ‘buy more gold’ I may have tapped and next minute as I’m clicking my apple home button to go off the candy crush app it took that as bloody payment. Can’t afford real money on pretend games. I won’t be using the ‘gold’ so can you refund me please.

Nicole_Walton

I am trying to find out if I can get a refund? I purchased a extra game for $6.99 and it only allowed me to receive that first initial credit, but when I tried to choose the continue playing option, it was saying that I had to purchase more men again, so I tried to order the game for &1.99 and I didn't get a extra move at all and both of these purchases are on my credit card as if I received the credits for them.. please get back with me as soon as possible.

MarkHawk

Hi Jorge,

Sorry to hear you did not receive your Gold Bars. Thanks for getting back to us with the requested details so we can solve this matter.

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Accepted answers

MarkHawk

Hi Jorge,

Sorry to hear you did not receive your Gold Bars. Thanks for getting back to us with the requested details so we can solve this matter.

All comments

MarkHawk

Hi Jorge,

Sorry to hear you did not receive your Gold Bars. Thanks for getting back to us with the requested details so we can solve this matter.

Nicole_Walton

Holly_Powell

MarkHawk

Hi Holly,

Please see this blog post: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1

Kind regards,

- Mark

Chocolate Rewards claim Problem
Why I can't chocklet Reward claim
Sending points to someone else
Hi, My mother is a massive Candy Crush fan so I thought I'd buy her some gold bars for Xmas. I just assumed (silly me) that there would be a sort of code thing I could input on the options screen. No. How do I go about sending her these points/gold bars.
How do I withdraw for candy crush
How do IHow do I withdraw please can you people show me everything
Which level almost made you quit Candy Crush?
Be honest, which level stressed you the most, and how long did it take you to pass it? I’m curious to see if I’m the only one that suffered
I am not getting add for extra moves and extra lives i want adds
I need add in my game

Welcome! 👋

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…