Where is my share of 20 million gold bars?

Dear Customer Support Team,

I hope this message finds you well. I am writing to bring to your attention an issue I encountered while playing Candy Crush. Recently, I participated in an event called "Spring pot of gold," where players had the opportunity to win exciting rewards, including a substantial prize of 20 million gold bars.

I am an avid Candy Crush player and have been actively engaged in the game for a long time. On the 6th of May, upon successfully completing the event, I was eagerly awaiting the allocation of the 20 million gold bars to my account. Unfortunately, despite my accomplishments, the awarded gold bars did not reflect in my account balance.

I understand that technical glitches and issues can arise in any online game, and I have taken several troubleshooting steps to resolve this matter on my own. Firstly, I ensured that I was running the latest version of the game on my device. I also tried logging out and logging back in, as well as uninstalling and reinstalling the game, but to no avail. The gold bars remained uncredited.

I would greatly appreciate it if you could investigate the matter further and credit the 20 million gold bars to my account as soon as possible. Candy Crush is a game that I thoroughly enjoy, and I wish to continue playing with the full benefits of the rewards I have earned.

If there is any additional information or steps you require from my end, please do not hesitate to let me know. I can be reached at the provided contact information. I trust your commitment to providing excellent customer service and look forward to a swift resolution of this issue.

Thank you for your attention to this matter.

Sincerely,

Abdul Aleem