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One Angry player 😑😑😑

Lantz01
Lantz01 Posts: 46

Level 3

The game removed all my BOOSTERS, I watched hours of ads here and there to earn them and now I have nothing, over 1000 wheels, over 150 candy and striped bombs, over 50 of the lollipop and hand switches, Why didn't you just take what GOLD BARS I had as well,Wait until it happens to you, it is not nice at all,I enjoyed the game, but this is the second time this has happened and noone HELPS at all,I want what I earned TO be given back to me😑😑😑😑😑😑😑😑😑

Comments

  • 4Shepps
    4Shepps Posts: 67

    Level 3

    What did support say? They have normally reinstalled what was lost when I’ve lost gold bars due to a game fault.

  • christinewupp
    christinewupp Posts: 9,974

    You must have deleted and reinstalled the game either deliberately or accidentally? Or have you logged out of the account and played on a different login on the same device? It is unfortunately so that if you do this all your boosters will be lost, because boosters are stored on your device, not on the server. @4Shepps beware of this, too. Support won't help players recover boosters, in fact they can't, because they have no way of knowing what boosters you had prior to the incident. They do have a record of what gold is/was in your player account, so they can replace lost gold if it was lost through an error, but boosters will be lost if you delete the game for any reason.

  • Lantz01
    Lantz01 Posts: 46

    Level 3

    DID NOT UNINSTALL OR REINSTALL THE GAME, WHY WOULD I DO THIS WHEN I AM ON A HIGH LEVEL, AND I HAVE SAVED MY GAME AS WELL TO FACEBOOK, JUST A BUNCH OF CRAP😑😑😑😑😑😑😑

  • Lantz01
    Lantz01 Posts: 46

    Level 3

    I I NEVER LOG OUT OF THE GAME AND ONLY PLAY ON MOBILE DEVICES, AND ACTUALLY I TOLD THEM APPROPRIATELY WHAT I LOST BUT STILL DIDN'T RETURN ANYTHING, I WOULD HAVE SETTLED FOR SOMETHING OVER NOTHING 😑😑😑😑😑JUST STUPID EMAIL, OH NO I'M SORRY TO HEAR THIS

  • Quakiquak
    Quakiquak Posts: 9

    Level 2

    Me too! I deinstalled the game because of only portrait mode ... and installed it again to see, if landscape mode will come back ... now there is the old map back 😍 but no landscape mode 🀬 and all boosters are gone 🀬

  • samong
    samong Posts: 5

    Level 2

    This game is just pure greed.

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