Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

How to reset candy crush back to level 1?

I believe other user asked this question previously and your team answered by privately message the user. Thus, I am asking for similar help to reset my candy crush level back to level 1 and reset all my progress. I want to start playing from the beginning again. Thanks.

Accepted answers

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Laura_Grosvenor

Hey Mohd! How are you today? We don't handle those requests anymore, but I do have some information for you to read. I hope this helps! There is a contact link also at the end in case you need more help. Have a wonderful day and thanks for contacting King Care.

Thanks for posting on King Care. Welcome to the community Here you have a few options:

1) Create a new Facebook/Kingdom account- uninstall the game and play connected to a new account. You would be able to start from the beginning but still save your new levels to an account and enjoy the perks of being connected.

2) Uninstall the game and play whilst not connected to any account. If you still need to contact us so that we can help you, remember to do it through Here. Please be sure to select "Gameplay/Progress" and then "I have lost my progress".

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Accepted answers

All comments

Laura_Grosvenor

Hey Mohd! How are you today? We don't handle those requests anymore, but I do have some information for you to read. I hope this helps! There is a contact link also at the end in case you need more help. Have a wonderful day and thanks for contacting King Care.

Thanks for posting on King Care. Welcome to the community Here you have a few options:

1) Create a new Facebook/Kingdom account- uninstall the game and play connected to a new account. You would be able to start from the beginning but still save your new levels to an account and enjoy the perks of being connected.

2) Uninstall the game and play whilst not connected to any account. If you still need to contact us so that we can help you, remember to do it through Here. Please be sure to select "Gameplay/Progress" and then "I have lost my progress".

In Gold Chocolate Box pass 13 level with 3 yellow star
To get gold bar I have been asked in Gold Chocolate Box to pass 13 level with 3 yellow star is not understood. Is it passing that level by any number of hits or passing in single hit. Thanks
I've lost all my progress on Candy Crush.
Good morning. As title says, I've lost all my progress. Yesterday I received my new phone and of course I intalled Candy Crush in it but, when I entered via facebook, my progress weren't recovered. Before I was at level 18229 and, as now, in the new phone, always with my facebook account, I'm at level 12, what can I do to…
#sendinfo
recuperar meus progressos
Comprei pacotes duas vezes e não recebi minhas recompensas porque?
Fiz o pagamento no pix e não recebi nada queria uma resposta
My account deleted we need recovery
My account was deleted I won't recovery

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…