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I downloaded the game a new phone. I logged in with a facebook account. my game was restored but the prizes I won did not come back. I want urgent help. I have been playing this game for a long time
Hello there. I won these prizes every day by playing this game. How is it that my awards are only on my old phone. really this is ridiculous. why are not the prizes being transferred when the account is transferred to the new phone?
Ertugrul, it is because the boosters are stored locally in the memory on the phone, not on the site. So when you change phones, the boosters are still on the old phone's memory. As I said, this was just brought up amongst the SuperStars and the Moderators, and it has been passed on to King developers too. I hope they figure out a way to transfer boosters too. Thanks for writing.
Hello Ertugrul. Can I ask how you say your name? That is a really pretty looking one you have there.
Unfortunately, boosters are stored on the device you had them on so you can play it offline. When you switch to another device, the boosters are no longer there because it is a different device. We were just talking about this with the Moderator, and it has been forwarded to the Team for consideration. I will let the Moderator know about this anyhow, and hopefully someone will contact you regarding this issue very soon. Thank you for writing to King Care and I hope you have a wonderful day.
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Good morning, so I’m noticing with the all stars that I’m stuck at 131 blue candies over the past 10+ levels. And at one point I saw where my score doubled and then went back to 131 and it hasn’t moved despite collecting blue candies when the other scores clearly have moved making it almost impossible (as always) to catch…
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
