Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
I downloaded the game a new phone. I logged in with a facebook account. my game was restored but the prizes I won did not come back. I want urgent help. I have been playing this game for a long time
Hello there. I won these prizes every day by playing this game. How is it that my awards are only on my old phone. really this is ridiculous. why are not the prizes being transferred when the account is transferred to the new phone?
Ertugrul, it is because the boosters are stored locally in the memory on the phone, not on the site. So when you change phones, the boosters are still on the old phone's memory. As I said, this was just brought up amongst the SuperStars and the Moderators, and it has been passed on to King developers too. I hope they figure out a way to transfer boosters too. Thanks for writing.
Hello Ertugrul. Can I ask how you say your name? That is a really pretty looking one you have there.
Unfortunately, boosters are stored on the device you had them on so you can play it offline. When you switch to another device, the boosters are no longer there because it is a different device. We were just talking about this with the Moderator, and it has been forwarded to the Team for consideration. I will let the Moderator know about this anyhow, and hopefully someone will contact you regarding this issue very soon. Thank you for writing to King Care and I hope you have a wonderful day.
New here? Sign in or create an account to join the fun.
Dear Players, We're aware of an issue where you cannot claim your Weekly Contest rewards. Our Studio team's investigating it so they can fix it as soon as possible. We ask and thank you for your understanding and patience in the meantime. Have a great day.
Hi dear players, We've seen multiple comments from players not getting their rewards from the Team Clash event today and wanted to let you know we are looking into it and hopefully will have a solution for you soon! We will keep you up to date in this thread, and if you have any questions feel free to ask them here.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
