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When will this bug be fixed? How can some players get past this level and others don't even get to make a move? I was in 1st place for tbe gold bars not anymore. Just fix the bug or you will loose players
I ended up at this level too, I'm angry because I just got 30 minute bonuses for everything and this kicked me out
As soon as I start the game it says no moves, shuffling and then says oops. I can see there are moves that could be made!
I have wasted all my lives on every platform and the level won't let me play.
I can't make any moves in level 13136 for two days already. Not with and not without any boosters. When will this bug be repaired?
Hi I have sent email and comment but I didn’t get a satisfactory answer, so this will be my last attempt if I don’t get a resolution, I will leave the game because the level I’m on doesn’t let me play, it says no more switch available and level fail even before I start the level. Because of this, I’ve lost my life, lost me boosters and it was the last level I need to claimed the gold from candy royals!!! Every time I tried to play the level, the following happened…….can you resolve this please….
Hi @goobsterr Sorry to hear that
You have arrived in BW3 no worries I will have this moved across for you and your moderators will be happy to help 💓
This is taking too long to resolve, updates should be provide
Because the bug of level 13136, I accidentally delete the game. When I reinstalled, all my booster was gone, how can I get my booster back.
I’m having same issue and haven’t been able to play for 4 days now
I’ve been stuck on 13136 from a glitch that won’t even give me a chance to take a turn. I’ve reinstalled Candy Crush and even tried playing on my tablet with no success.