Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush reverted to old game. My browser is fine and I'm playing on Facebook.

I had been upgraded to the HTML 5 version of Candy Crush, and then suddenly it switched back to the old one.

I've already read everything in the "HTML5 and The Kingdom" blog post and no help. I'm playing through Facebook (always have), my browser is Chrome and is updated to the newest version. My browser is HTML 5 compatible (I score a 526).

What do I try now? I want to go back to the HTML 5 version.

Thank you.

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Hi there- Thanks for posting in our community. I am sorry that you have not received an answer, are you still experiencing a problem with your game version? Please let us know if you still need a hand.

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Accepted answers

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Hi there- Thanks for posting in our community. I am sorry that you have not received an answer, are you still experiencing a problem with your game version? Please let us know if you still need a hand.

Thanks!

Account recovery
I went up to level 483 and reinstalled it after deleting it. Now it won't come back with my account. Please help me get back to the same level I was before.
I have two issues.
I have two issues. The first is that ads used to appear before, and I would get one or more extra attempts to play from them. The second is that my friends do not appear in the inbox, and I do not receive any help from them.
Gold bars dissapeared
I had 75 gold bars that suddenly disappeared and I know I only have six.
Error
Liebes King-Team immer wieder werde ich aus dem Spiel geschmissen obwohl ich gerade bonus aktiviert habe und oftmals beim letzten Leben bin und dann ist das komplette Leben plus der bonus weg weil ich nicht noch mal wieder ins Spiel komme... Das ist mies 2 mal heut
The game freezes when using special items/boosters while playing - Edited (Reported to the Studio)!
The above two is only part of the samples!

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…