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I logged into facebook on my husband's tablet for candy crush and it saved all his progress on my account and is linked to his account with his email.
Hey Terri, have you tried logging out, clearing cache and cookies and logging back in as you?
Not sure what device you are using so I have help for Facebook Android and iOS
If that doesn't work, can you follow this link for the contact link given in it, and email the team directly who will hopefully be able to help you
Hello Terri- I just wanted to check if you selected "Gameplay/Progress" and then "I have lost my progress"? I just wanted to follow up on this, as you should receive a personalised help if you select these options. Thanks!
Hello Terri- I just wanted to check if you selected "Gameplay/Progress" and then "I have lost my progress"?
I just wanted to follow up on this, as you should receive a personalised help if you select these options.
Thanks!
Did you answer it back directly? Often if you reply back you should get a person, but I will pass this over as well so they can check for you
I'll try again. I did follow it twice and I just get a general email. The same one twice.
I wouldn't add your Facebook to the new Kingdom account, what you need is your progress added to the Kingdom. Because if you link the two now, it will just put hubbys progress on. Can you follow that link I gave you and the team will be able to add it for you
I've created a new account in Kingdom. How can I link that profile to my facebook account?
Thank you.
It sounds like the two games have merged. You would need to contact the lost levels people for help. I don't know why but I always imagine a team in a basement covered in dust for this lol. Follow this post and there is a contact link towards the bottom, just email them and explain whats happened and what you have tried, and we have sent you over and they should be able to help
I can start a new game at level one, but as soon as I log into facebook. It goes to my husbands levels.
Thank you Laura, the slow response was me. The email went into my junk. I have logged out and erased cache and cookies and logged back in again.
Hello Terri. I am not sure if this is an email issue or a progress issue, so I have asked the Moderator for help with it. I hopefully will get an answer soon, and I will let you know or they will let you know as soon as they get that answer. I am so sorry for the inconvenience and I thank you for writing to King Care. I hope you have a nice day!
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Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
