Candy Crush Saga

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Candy Crush Saga

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Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
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GOT RETURNED TO LEVEL 1

I played upto level 1287 and suddenly got returned to Level 1. I have tried using Facebook to get back to where I was only to be each time returned level 1. I did uninstall and reinstall candy crush saga and yet it's back to level 1.

Pls I need help to return to Level 1287.

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Hi there- Welcome to the community. Please see this blog here for the steps to follow if you have lost your progress. The Blog includes lots of steps on how to fix this problem yourself :-)

If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact.

Many thanks

Welcome! 👋

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Accepted answers

All comments

Hi there- Welcome to the community. Please see this blog here for the steps to follow if you have lost your progress. The Blog includes lots of steps on how to fix this problem yourself :-)

If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact.

Many thanks

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Keeps freezing
last night and again today … for the last 3 levels, my game has frozen… knocking me out of the races, losing me gold bars and not even acknowledging it has happened. After playing for so long I am actually considering leaving. This is becoming a regular occurrence. I am on WiFi so not losing signal, I have a new phone, so…
Lingotes
Cómo puedo obtener lingotes
PROBLEMA CON NIVEL 18418
NO SE PUEDE RESOLVER ESTE NIVEL, UNO DE LOS OSITOS ESTA ATRAPADO EN UNA CUADRICULA CERRADA, Y NO HA FORMA DE LIBERARLO
Levels to hard
Wenthave the levels got so hard. I'm on 18933. The last 100 levels have taken me so long and mostly need gold bars to buy extra lives. And I have to use sometimes 40, 50 lives to finish the level. That means it was never possible without buying extra lives in the first place. That's not fair. Now I've run out of gold bats…

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…