Sign Up!

🌶️🍬 Hot & Sweet right now in Candy Crush Saga!
What's happening in Candy? 🍬
 🎶 Get Ready for the Candy Crush Music Season here 🎶
 🎶 🎵Did You Qualify for the First Knockouts?

Why do I keep loosing connection to the app store on Candy crush saga ?

kerrq
kerrq Posts: 3 Newbie
in Support

Please can someone help? I have cleared cache and data from the candy crush app it works for a few days then I loose connection and events..

Flag · Helpful Sweet Love Haha

Answers

  • kiara_wael
    kiara_wael Posts: 153,712 Candy Moderator

    Hi and welcome to the King Community

     Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

    Please Check app update - Log out game - Restart Device - Open game and Log in.

    You will find more details HERE.

    Flag · 1Helpful Sweet Love Haha
  • kerrq
    kerrq Posts: 3 Newbie

    Hi thank you for contacting me, I have tried all the things you have posted . The problem is when I reinstall the game it only lasts a couple of days then I lose connection. I can't get into my account without creating a new password.

    This has happened at least three time this month..

    Regards Sue.

    Flag · Helpful Sweet Love Haha

Hey! Would you like to give us your opinion?

Categories