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I don't want to start all over again after reaching to the level of 4730 and suddenly lost my phone and couldn't retrieve my progress.
Hi and Welcome to the King Community
If you want to start again from the correct level, you must first connect the game through a Kingdom or Facebook account. Since boosters are stored locally on the device, they can be damaged for a variety of reasons.
Please email Player Support so they can restore the levels manually on your account.
Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on!
It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic.
or email Player Support Team here
@Krushang_27
On your new device, open up Candy crush and click on the tools menu top right there you will see your avatar or picture click on my account. It should tell you whether your game is being saved or not. The key thing here is that you are logged into Candy crush with a king account as opposed to playing through Facebook. You can try syncing your accounts on your new device. I'm definitely no expert here but I think those things might help. It's always a good idea to clear your cache, and restart your device after you've made any changes. If I'm wrong someone else will let us both know LOL. Good luck!
I am playing from Mumbai India.
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Good morning, so I’m noticing with the all stars that I’m stuck at 131 blue candies over the past 10+ levels. And at one point I saw where my score doubled and then went back to 131 and it hasn’t moved despite collecting blue candies when the other scores clearly have moved making it almost impossible (as always) to catch…
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
