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I don't want to start all over again after reaching to the level of 4730 and suddenly lost my phone and couldn't retrieve my progress.
Hi and Welcome to the King Community
If you want to start again from the correct level, you must first connect the game through a Kingdom or Facebook account. Since boosters are stored locally on the device, they can be damaged for a variety of reasons.
Please email Player Support so they can restore the levels manually on your account.
Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on!
It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic.
or email Player Support Team here
@Krushang_27
On your new device, open up Candy crush and click on the tools menu top right there you will see your avatar or picture click on my account. It should tell you whether your game is being saved or not. The key thing here is that you are logged into Candy crush with a king account as opposed to playing through Facebook. You can try syncing your accounts on your new device. I'm definitely no expert here but I think those things might help. It's always a good idea to clear your cache, and restart your device after you've made any changes. If I'm wrong someone else will let us both know LOL. Good luck!
I am playing from Mumbai India.
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I have had problems with my phone lately, and sone stuff has been acting up. How can I check to make sure this is my account?
I have played Candy Crush and other games from King for many years now but I'm getting so tired of it now. It says that a Link is sent to my mail to verify my email but it was sent a while ago so the verification Link is expired and it says that I can get a new Link whenever I want in my King Account but there is no…
lost my levels
Why when i am trying to log in it says i’m offline to connect to internet but im connected. I can’t use any coins or extend games. Don’t want to lose my couns
I had already collected 5 stamps from previous days. Today, I completed a level that should have qualified for an additional stamp. However, instead of being counted as the 6th stamp and awarding the prize, it was counted as the first stamp. It appears that the progress was reset and started from the beginning. As a…
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
