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I have lost my phone. Retrieve my progress as I was on 4730 level. Otherwise I will leave playing cc
Krushang_27
Posts: 2
Level 1
in Support
I don't want to start all over again after reaching to the level of 4730 and suddenly lost my phone and couldn't retrieve my progress.
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Answers
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I am playing from Mumbai India.
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On your new device, open up Candy crush and click on the tools menu top right there you will see your avatar or picture click on my account. It should tell you whether your game is being saved or not. The key thing here is that you are logged into Candy crush with a king account as opposed to playing through Facebook. You can try syncing your accounts on your new device. I'm definitely no expert here but I think those things might help. It's always a good idea to clear your cache, and restart your device after you've made any changes. If I'm wrong someone else will let us both know LOL. Good luck!
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Hi and Welcome to the King Community
If you want to start again from the correct level, you must first connect the game through a Kingdom or Facebook account. Since boosters are stored locally on the device, they can be damaged for a variety of reasons.
Please email Player Support so they can restore the levels manually on your account.
Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on!
It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic.
or email Player Support Team here
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