Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

I connected candy crush saga to Facebook and lost all of my levels. Can’t log back in

When I logged into Facebook I went from level 1267 to 381. I tried deleting and re-downloading the app and I went back to level 1. When I tried to log into care king to retrieve my info, it said none of my emails had accounts. I have made purchases in candy crush is there any way to retrieve my account?

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Laura_Grosvenor

You will have to go to that link. We can not do that here in the forum, and the only way is to get in touch with the team. Here is the direct contact form too for you. Contact Us

You have to remember, the Moderators and the King teams are working on a lot of issues right now, and they are not there on weekends so you need to be patient while they take care of some of the most pressing issues that are affecting the games. That isn't saying your issue isn't worthy or important, but when an issue is making it hard for players to get into the game or if the game isn't working how it is supposed to, then that takes priority over all else--even the issues that the SuperStars bring to them. Even our own complaints. We have to wait until they get to them the same as everyone. Try that contact link and see if you get an answer more quickly using it. I hope they answer you quickly, but again, they aren't there on Saturdays or Sundays so they will see it first thing Monday morning. Cheers to you and good luck!

V-5

I’ve tried writing several times now and I still have no answers. I don’t know what my account number was but I have made purchases is there a way to track down my account?

Laura_Grosvenor

Hello V. You will need to go to this link Progress Issues to get this answered. There is even a link on the bottom for more help if you need it. Thanks for writing and have a good day.

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Accepted answers

All comments

Laura_Grosvenor

Hello V. You will need to go to this link Progress Issues to get this answered. There is even a link on the bottom for more help if you need it. Thanks for writing and have a good day.

V-5

I’ve tried writing several times now and I still have no answers. I don’t know what my account number was but I have made purchases is there a way to track down my account?

Laura_Grosvenor

You will have to go to that link. We can not do that here in the forum, and the only way is to get in touch with the team. Here is the direct contact form too for you. Contact Us

Chocolate Rewards claim Problem
Why I can't chocklet Reward claim
Sending points to someone else
Hi, My mother is a massive Candy Crush fan so I thought I'd buy her some gold bars for Xmas. I just assumed (silly me) that there would be a sort of code thing I could input on the options screen. No. How do I go about sending her these points/gold bars.
How do I withdraw for candy crush
How do IHow do I withdraw please can you people show me everything
Which level almost made you quit Candy Crush?
Be honest, which level stressed you the most, and how long did it take you to pass it? I’m curious to see if I’m the only one that suffered
I am not getting add for extra moves and extra lives i want adds
I need add in my game

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…