Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Facebook not progressing to next level even when successful - unsyncing and syncing not working

My candy crush saga app on facebook is not letting me progress onto the next level - I have completed 3725 successfully but not moving up.

I have progressed on another app, even though under my profile on candy crush (in facebook) shows the level I am actually on, it still doesnt progress past 3725 on facebook only.

Please help!

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Closed as this thread has been posted on old date (September 2018).

Please repost the new question on Support Area. Thanks.

Hii

Hello Jyoti,

Thanks for posting!

So if I understand properly, you passed level 3725 and it shows on your phone but not on FB, is that correct? What level are you on on your phone then? Are you well passed 3725 or is it 3726?

Please make sure your browser is up-to-date as well as clear cache and cookies. Once you've done that, please try to access the game again. Let me know how that goes!

Thanks

Mia

Laura_Grosvenor

Hello Jyoti. I will let the Moderator know about this. You aren't the first person that has said this, so I can have them take a look at it for you. Thanks for writing!

Welcome! 👋

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Accepted answers

All comments

Laura_Grosvenor

Hello Jyoti. I will let the Moderator know about this. You aren't the first person that has said this, so I can have them take a look at it for you. Thanks for writing!

Hello Jyoti,

Thanks for posting!

So if I understand properly, you passed level 3725 and it shows on your phone but not on FB, is that correct? What level are you on on your phone then? Are you well passed 3725 or is it 3726?

Please make sure your browser is up-to-date as well as clear cache and cookies. Once you've done that, please try to access the game again. Let me know how that goes!

Thanks

Mia

Hii

Closed as this thread has been posted on old date (September 2018).

Please repost the new question on Support Area. Thanks.

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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