My giftboxes do not open

Gabry74 · July 2018

Playing level 839 I noticed that after completing level 837 en 839 the giftboxes do not open. How is this possible and how can this be fixed? I'm playing this game on my phone.

Lady_Choo · July 2018

Hey both... just sneaking in. The reason the boxes are not opening is because somewhere there is a level the game thinks you haven’t completed. You need to look back and find one without stars. Usually it’s the level the game keeps opening at even if you have passed it, but can be before

Laura_Grosvenor · July 2018

Hello Gabry74. I am sorry this happened to you and I will let the Moderator know about it. Someone will be in touch with you as soon as possible. Thanks for writing and have a good day.

Gabry74 · July 2018

Okay, thanks for your reply

Laura_Grosvenor · July 2018

Absotively! That's what I'm here for! The Moderators will get in touch with you as soon as possible.

Gabry74 · July 2018

Hello Laura, because of the problem I'm having with the giftboxes not opening (or this is a new problem) my candy crush soda game is stuck on level 845. This level is completed but is not going to level 846. So I'm not able to play at all anymore. Also the giftbox of level 845 did not open. I hope you are able to fix this anytime soon. I miss playing candy crush soda

Laura_Grosvenor · July 2018

I can give you the link to follow for the level progress issue, too. Level Issues You can scroll down to the bottom, and there is a contact link there where you can explain what happened. They may even be able to fix the gift box issue at the same time, since it seems like they are related. I wish you the best of luck and it has been so nice meeting you.

Gabry74 · July 2018

Hello Laura, it is still not solved. I did what you suggested but I'm not getting any respons

Laura_Grosvenor · July 2018

I can send it straight to the Moderator for you no problem. Let me do that now so they can get in touch with you before they leave today. Glad to do this for you! I hope this gets fixed and you get back to playing soon. Have a great day!

Lady_Choo · July 2018

Hey both... just sneaking in. The reason the boxes are not opening is because somewhere there is a level the game thinks you haven’t completed. You need to look back and find one without stars. Usually it’s the level the game keeps opening at even if you have passed it, but can be before

Gabry74 · July 2018

Thank you Chicken Slayer!! Your answer has solved my problem! Indeed there was a level played without stars, I played it again, after that problem solved!

Lady_Choo · July 2018

That is excellent news Gabry74, I like a happy ending

Thanks to Laura for passing it over, we have had quite a few players with the same issue so while its annoying, at least its a quick fix

My giftboxes do not open

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