Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Facebook sync won't work. Level 1

I have King account on level 1860. I am new to facebook. On my iPhone when I went logged in with FB it took me to level 1.

I logged off and logged back in with King account and took me back to level 1860 :-)

I went to King on my Mac and opened Candy Crush. On the "also on" section I clicked on Facebook and linked King and FB account. When I open Candy Crush through FB on my Mac I'm on level 1860.

I deleted FB, Candy Crush, closed all Safari tabs, cleared all Safari history, closed all open apps, turned off phone for 1min, restarted phone, opened FB in Safari and logged in, installed Candy Crush logged into FB...back at level 1.

What else can I try?

Accepted answers

All comments

Cezdiamond

Hello @Jorge in this case please follow the guidelines at the end of the Blog to contact our specialist team. Sadly we no longer handle problems relating to account's due to data reasons.

Thanks!

Jorge_Alexander

The reason I wrote this question is because I already went through the blog and tried all the steps, which you can see from what I wrote in my original question.Can I please get additional help?

Jorge_Alexander

Hi Jorge- Welcome to the community. Please see this blog here for the steps to follow if you have lost some of your progress. The Blog includes lots of steps on how to fix this problem yourself :-)
If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact.
Many thanks

The reason I wrote this question is because I already went through the blog and tried all the steps, which you can see from what I wrote in my original question.Can I please get additional help?

Cezdiamond

Hi Jorge- Welcome to the community. Please see this blog here for the steps to follow if you have lost some of your progress. The Blog includes lots of steps on how to fix this problem yourself :-)

If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact.

Many thanks

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Cezdiamond

Hi Jorge- Welcome to the community. Please see this blog here for the steps to follow if you have lost some of your progress. The Blog includes lots of steps on how to fix this problem yourself :-)

If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact.

Many thanks

Jorge_Alexander

Hi Jorge- Welcome to the community. Please see this blog here for the steps to follow if you have lost some of your progress. The Blog includes lots of steps on how to fix this problem yourself :-)
If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact.
Many thanks

The reason I wrote this question is because I already went through the blog and tried all the steps, which you can see from what I wrote in my original question.Can I please get additional help?

Jorge_Alexander

The reason I wrote this question is because I already went through the blog and tried all the steps, which you can see from what I wrote in my original question.Can I please get additional help?

Cezdiamond

Hello @Jorge in this case please follow the guidelines at the end of the Blog to contact our specialist team. Sadly we no longer handle problems relating to account's due to data reasons.

Thanks!

Colour bomb series
I make colour bombs and use them but they aren’t counting to my score. Some did count initially but not any mire
Color bomb series
I'm player id 1009484374 and at level18227. i have had several color bombs but the Series does not show any bombs used. Additionally, I have had only 1 set of boosters (after a game ends) per day. Is there something wrong?
Extra Move
Why does I can not have extra move after watch ADs now ?
Booster Caramelada campal
por qué si gano booster en la caramelada no aparecen en mi casillero ? Ocurre desde hace unos meses
Game me extra moves wala wheal kyo nahi diya ja Raha hai
Hello candy crush mere friends me extra moves wala wheal aa raha lekin mere game me extra moves wala wheal nahi aa raha hai kyo please help me as soon as possible

Welcome! 👋

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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…