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Missing gold
Answers
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Hi @guy746 and welcome to the Community!
If you play on mobile, check if the game app is properly connected to your Facebook or King account. If it is, try disconnecting the game from your account, restart the app, connect it back and see if that helps.
Your Gold Bars and your game progress should always be backed up as long as you have connected the game app to the right account.
Let us know if you still need assistance 🙂
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Hello, Mr Newbie,
Welcome to the forum! 👋
I'm not aware of an existing issue where only progress is transferred. Your progress, as well as gold bars and friends are saved on the game server, provided you have a game account (created via Facebook login or King account) so everything should've synced, not just one component.
How were you logging into your game account on the old device - via Facebook login or King account?
What about the new device - did you start playing on it before syncing your progress; did you have another account with only 60 gold bars on it?
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I just got a new phone and the sync process went so well, not only did I get all my gold and progress, I also got the boosters, unexpectedly. In fact I got MORE boosters than I had on the old phone. Can anyone explain that? I'm not complaining, especially since I was always under the impression your boosters are stored on your device and won't transfer to your new one, but I am baffled. To get 61 UFOs instead of 25, out of nowhere, well that was something! I'm not complaining, of course, but clearly the game does what it wants!
