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suddenly my game on laptop has gone from the new version of candy crush saga into the old version need to get the new version back please help
Hi Liz,Thank you for posting this here on King Care.There are a few steps we can try which generally resolve all technical issues.With this in mind I recommend that you first of all try playing in another browser (E.g if you are using Internet Explorer for example, then try with Google Chrome, Mozilla Firefox or Opera).You can download them from the following links, always ensure you have the latest version:https://www.google.com/chrome/browser/desktop/index.html http://www.mozilla.com/firefox/upgrade.html http://www.opera.com/computer (windows only) https://www.microsoft.com/windows/microsoft-edge https://www.microsoft.com/en-us/download/internet-explorer.aspx (if you are using an older version than Windows10)Now please visit the following link https://www.whatismybrowser.com for help in clarifying whether your browser is indeed all up to date.If the browser is not up to date then simply click on the Update button to install the latest version.You can also double-check on this page https://html5test.com if your browser will able to play the game. Your browser should score at least 450 points, if it doesn’t then please look at the list above and download a different browser. Google Chrome is usually the most up to date and well maintained.I'd also recommend closing all extra tabs and other programs whilst you play as these can often negatively impact the game performance.Now make sure that you clear the cache regularly: http://www.wikihow.com/Clear-Your-Browser%27s-Cache Here is a useful video that will show you how to perform these steps:http://youtu.be/OESCE4Jj2tU Kindest regards and have a great day,Tony - King Care Team
Hi Liz,
Thank you for posting this here on King Care.
There are a few steps we can try which generally resolve all technical issues.
With this in mind I recommend that you first of all try playing in another browser (E.g if you are using Internet Explorer for example, then try with Google Chrome, Mozilla Firefox or Opera).
You can download them from the following links, always ensure you have the latest version:
https://www.google.com/chrome/browser/desktop/index.html
http://www.mozilla.com/firefox/upgrade.html
http://www.opera.com/computer
(windows only) https://www.microsoft.com/windows/microsoft-edge
https://www.microsoft.com/en-us/download/internet-explorer.aspx (if you are using an older version than Windows10)
Now please visit the following link https://www.whatismybrowser.com for help in clarifying whether your browser is indeed all up to date.
If the browser is not up to date then simply click on the Update button to install the latest version.
You can also double-check on this page https://html5test.com if your browser will able to play the game. Your browser should score at least 450 points, if it doesn’t then please look at the list above and download a different browser. Google Chrome is usually the most up to date and well maintained.
I'd also recommend closing all extra tabs and other programs whilst you play as these can often negatively impact the game performance.
Now make sure that you clear the cache regularly: http://www.wikihow.com/Clear-Your-Browser%27s-Cache
Here is a useful video that will show you how to perform these steps:
http://youtu.be/OESCE4Jj2tU
Kindest regards and have a great day,
Tony - King Care Team
This happened to me and clearing just the browser cache did not work. You need to also clear all candy crush cookies, so don't uncheck that box unless you want to manually search for only candy crush cookies and delete them. I still don't know if you need to clear both cache and cookies but I'd try cookies first as cache first did not fix the problem for me.
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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
