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Hi Christine, thank you for writing us here at King Care. Yes there is a big problem sending/asking for lives for quite a few games. We believe that it is a Facebook issue because it's happening not just to some King games but also to non-King games. I contacted the developer of the non-King games and they wrote to Facebook. I also wrote to Facebook and I believe that King did too so we are all waiting for the fix.
Brahms, I know that I never gave instructions to uninstall and reinstall the game on a mobile device. As a matter of fact, if anything, I always tell people not to do that until all else has failed. I created a blog on my website explaining this: https://www.elsalanger.net/blog/should-i-uninstall-the-candy-crush-app-from-my-mobile-device
And we are all still waiting for a fix from Facebook so we are all in the same situation with King and also non-King games.