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I hit the Jackpot on Candy Crush and it gave me nothing What can I do to get my Jackpot award??
Hello Maki. First, let me say I am really jealous that you have hit the Jackpot. I think in all the years I have been playing, I have only hit it twice. So, a big congrats to you for getting it! I will send this to the Moderator to look at and someone will be in touch with you about it as soon as possible. Thanks for writing and I do hope you get your reward and get to enjoy those boosters! Have a great day!
_its Okay.. its like part of a game that you really cant get what you want like that..
Hi again! I am glad Mark was able to give you some boosters for this. I believe they know about this, but I really can't give an ETA for it being fixed or looked at. I really feel badly for the players who are affected by this because getting the Jackpot, first of all, is a miracle in itself, and then to have a glitch where you don't get your hard-earned reward...that stinks. I will keep up on this issue though and work with the Moderators and the Team to make sure they look at this asap. Thank you again for writing and it was nice to see you again! Have a wonderful day.
Mark already give me some booster. But I dont think this issue will resolve.
Hi Maki and @Laura, I am gathering a list of messages posted here regarding the Jackpot and rewards. I will add this message to the list.
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Dear Players, We're aware of an issue where you cannot claim your Weekly Contest rewards. Our Studio team's investigating it so they can fix it as soon as possible. We ask and thank you for your understanding and patience in the meantime. Have a great day.
Hi dear players, We've seen multiple comments from players not getting their rewards from the Team Clash event today and wanted to let you know we are looking into it and hopefully will have a solution for you soon! We will keep you up to date in this thread, and if you have any questions feel free to ask them here.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
What can I do to get my Jackpot award??
