Cannot get out of Win Streak screen.

Christina_Dancer · August 2018

So, I get that neat little medals, it says "1 Win Streak", and it won't go away, ...

I have to force stop the game and restart to continue playing.

Have screenshot.

Think it's because of the "Buddy Challenge".

_Elsa_ · August 2018

Just got an update from a King Admin regarding this and she said that a fix is in place and should be fixed with the next game app release which "might" be in another week.

_Elsa_ · August 2018

Hi Christina, I'm not familiar with Android devices but do you clear the history daily? Please do upload the print screen here and I can then take it to the Superstars to see if they have an answer for you.

Cee_Crush · August 2018

I’m having a similar problem. On iPad, I click on the buddy button—confetti comes on the screen with a reward to claim—when I touch claim, a winning streak logo comes on the screen with a dark background—then there is nowhere to click to get back to the game—have to double click and swipe up to close game and then it does the same thing when I reopen Candy Crush (even tried logging out and then logging back in.)

_Elsa_ · August 2018

Hi Cee Crush, I just checked on my iPhone and iPad and I am not getting the buddy challenge so now I wonder if this darn thing is another testing thing. I am going to elevate this to a King Admin and have her look into it. She is gone for the weekend so she won't see this message until the beginning of the week.

_Elsa_ · August 2018

Hi Christina, that is strange because I never saw that before. I did report this to a King Admin so I'm glad that you uploaded the print screen for her to see when she gets back into the office.

Christina_Dancer · August 2018

And now it's up to "2 Win Streak"

_Elsa_ · August 2018

That is so strange Christina! I had someone respond back to me today saying that she is not getting it anymore. Can you please follow the steps on this link to clear out everything on your Android device? http://www.androidtabletpcsupport.com/2014/07/clear-cache-history-and-cookies-on-android-tablets/

I'd like to see if that was the problem. If not, and it still shows up let me know ok?

Christina_Dancer · August 2018

Oh No! It's contagious!

_Elsa_ · August 2018

LOL! I reported it to the King Admin and told her to find out if it's a glitch because we are not getting the rewards. It's not as contagious as Rami or Didi who caught each other's illness and now they aren't giving out rewards!

GidgetWashDC_ · August 2018

I am having the same problem. On top of the freezing, I also lose my bonus because it takes more than a half hour to reset itself.

_Elsa_ · August 2018

Hi GidgetWashDC, I have reported this to a King Admin so when she comes here to see the message she will also see that you added your thoughts on this too.

Cannot get out of Win Streak screen.

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