Envelope is grayed out

Please see the screen shot. My envelope has been grayed out the past few days despite friends sending lives. I know they sent lives because I was with them and watched them send them to me. I have read a few support questions people posted with others having the same issue and tried clearing cache and cookies, restarting my phone and closing the app and reopening. Also Uninstalled and reinstalled the app. No luck with any of the recommendations so far. And just so we're clear I'm using the android phone app and NOT a desktop or browser.