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Getting fewer moves than usual

In almost every level i am watching that i am getting less moves than they are supposed to give. For example in level 552 it's supposed to have 30 moves. But in my app i am getting only 12 moves. Can anyone suggest what is causing this glitch to happen continuously in my account? I have tried resetting / reinstalling / logging in and out but nothing seems to work

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EBu_2

I agree, 12 moves is rediculous. Especially for a “normal” level. I’ve been stuck on this far too long. With the bombs exploding in 13 moves when you only have 12 is off too. Bad update! Hope it’s fixed soon!

Kyloth

Same issue here? How can you only get 12 moves??

Charles_Walker

12 moves is not possible. I will not be playing anymore. Saga or Soda. Thanks for the fun.

Creative_Elsa

Hi Sha, I will let them know that you commented in this message.

Sha_2_2

I agree all of the tips videos for 552 show 30 moves but I too get only 12. Impossible!

Aritha_ter_Horst

Thank you, Elsa!

Creative_Elsa

Hi Aritha and dpontes, I will let them know that you are also having issues with this.

dpontes

Same here. It's impossible to finish this in 12 turns!!

Aritha_ter_Horst

Well 12 moves to make 3 color bombs in a tiny playfield is just ridiculous. I think there is a mixup with the 12 moves it takes for all the bombs to go off...

Creative_Elsa

Hi Muyeed, thank you for writing us here at King Care. It's not a glitch. What happens is this - the new levels are released and immediately the video creators make a video for each level and post it on You Tube. The studio monitors the new levels to see how the players are doing - whether they are able to clear it or can't clear it. Then they make adjustments accordingly. A lot players have been complaining about this lately so I have created a list of these complaints and forward this to a King Admin who then forwards it to the studio. I will add your message to the list.

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Creative_Elsa

Aritha_ter_Horst

Well 12 moves to make 3 color bombs in a tiny playfield is just ridiculous. I think there is a mixup with the 12 moves it takes for all the bombs to go off...

dpontes

Same here. It's impossible to finish this in 12 turns!!

Creative_Elsa

Hi Aritha and dpontes, I will let them know that you are also having issues with this.

Aritha_ter_Horst

Thank you, Elsa!

Sha_2_2

I agree all of the tips videos for 552 show 30 moves but I too get only 12. Impossible!

Creative_Elsa

Hi Sha, I will let them know that you commented in this message.

Charles_Walker

12 moves is not possible. I will not be playing anymore. Saga or Soda. Thanks for the fun.

Kyloth

Same issue here? How can you only get 12 moves??

EBu_2

Welcome! 👋

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