Win 10 app reinstall

In this situation when I was told that the players just needed to reinstall the game I told the King Admin that I needed to know if they would lose their boosters and if they would be reimbursed. She went back to the studio to ask them and they said yes. They asked for a print screen so I am assuming that they will give you back all of the boosters but I am only the messenger.

They weren't saying that it was a Microsoft error. It was me saying that maybe it was a Microsoft error because it seemed to be taking so long to get a fix. I can't tell you what's best for you and your game but I was able to offer the suggestion that they said should work.

Also, just thought of something else. All this time King has been saying it's a microsoft error. Now they figured out it's a King error. I don't trust that they will give me all my boosters back so I'll play on win 10 app until they day I die even though it crashes after playing 2 levels.

Elsa I was told they will only reimburse the boosters that I paid for. Not that I won.

So does mine

My windows 10 app still keeps crashing after playing 2 levels.

Well we will wait and see what they tell us. I'm sure they'd love for us to lose all of our boosters and gold bars.

Exactly, Tricia. In fact the boosters and gold bars are also the same on a different PC logged into Facebook on the same account, so I'm pretty sure that re-install would be ok, but really want someone to confirm definitely before I risk hundreds of boosters.

I've been having the same problems for weeks. CC freezes and crashed on windows 10 app. I just went in to Google chrome through FB to count my boosters and gold bars. They are the same as I have on my windows 10 app. So here's my question. If I uninstall and reinstall the windows 10 app will I lose my boosters and gold bars on the windows 10 app? TIA

Alan, what reassurance do you need? The blog article was written by King so they researched all of it and would never put out a blog if they didn't investigate it first. I do want to tell you that you are the second person that wrote here today saying that their Windows 10 was crashing. I'm going to open mine now to see what happens. I just opened it without a crash but since you said that it's crashing once per day I would need to keep trying it out.

Let's do this. I am going to keep an eye on the messages posted here during the weekend. Why don't you do this too and let's see if a lot of players start reporting this. The only thing that I can think of is since it is Microsoft it's not something that King would fix. It would have to be a Microsoft fix.

Please let me know what you decide to do.

Thanks Elsa, but not sure either of these give me certainty. All logic (I have a little technical knowledge) tells me that on the same device and with the same FB account it should be ok, but not prepared to try it unless someone can give me reassurance. . .

Alan I might have found your answer! King posted a blog here and I was just looking at it. There are steps to take but it does mention that you will lose your boosters. Darn it! Here is the blog: https://care.king.com/en/blog/article/play-your-favorite-king-games-in-windows-10

Hi Alan, I'm not sure if you will lose your boosters on Windows 10. I want to say no because it's not a mobile device and you can only play Windows 10 on a computer. Check out what this person wrote here: https://care.king.com/en/candy-crush-saga/candy-crush-all-versions-will-not-start-since-3-days-ago-using-a-windows-10-pc

See if anything on that link helps you resolve it and let me know please.

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See if anything on that link helps you resolve it and let me know please.

Please let me know what you decide to do.

Well we will wait and see what they tell us. I'm sure they'd love for us to lose all of our boosters and gold bars.

My windows 10 app still keeps crashing after playing 2 levels.

So does mine

Elsa I was told they will only reimburse the boosters that I paid for. Not that I won.