Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
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Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Today my Candy Crush crashed 5-6 times and I lost my good helmets. Cost me dearly.

This AM I was playing games 3732 & others and the screen disappeared 6 or 7 times. I lost my good helmets and had to start over w/o what I had earned. If you ck my Candy Crush, I normally got thru a game in ONE try. I look forward to Wed to play CC; but today was VERY SAD for me

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Well I think the crashing is still an issue because my friend who told me a couple of days ago that he reinstalled the game and it was working just wrote me saying that it's crashing again. I have elevated it to a King Admin so she should be notifying the studio in the morning.

Still no answer from King? You guys are a joke.

Couldn't agree more, Julius. Supposedly a multi million dollar company and they can't even fix what seems to be a simple problem ??? Maybe they can't attract competent staff because of poor wages and conditions ??

Hi Peter, someone in my Facebook group did this and he said that all his boosters were still there. He lost all the lives but that didn't upset him at all. He also is playing the game now and reporting back to me. He said that it is no longer crashing. But the choice is yours and I do totally understand your thoughts on this. I can empathize with you completely.

Followed these instructions, lost all my lives...still crashed within 2 games

Still no answer from King? You guys are a joke.

Hi Peter, someone in my Facebook group did this and he said that all his boosters were still there. He lost all the lives but that didn't upset him at all. He also is playing the game now and reporting back to me. He said that it is no longer crashing. But the choice is yours and I do totally understand your thoughts on this. I can empathize with you completely.

Elsa, will all your boosters, etc, be retained if you are connected to Facebook ????

Hi Peter, someone in my Facebook group did this and he said that all his boosters were still there. He lost all the lives but that didn't upset him at all. He also is playing the game now and reporting back to me. He said that it is no longer crashing. But the choice is yours and I do totally understand your thoughts on this. I can empathize with you completely.

I think I will wait. It seems a bit much that the players have to do all the work to fix the problem and I bet if something goes wrong and I lose all my boosters, the answer I will get is "bad luck, you musn't have followed our instructions correctly" and I note there is no mention of all the boosters and money we have already lost ??????

Another thing I have thought about is that not all your boosters show up on ascreenshott, what about all the ones that only show up when you can use them??????

Pretty useless to me. We are away for a couple of weeks holiday and I only have my phone with a very limited connection. I only play on my computer which is at home!!!!!!!!!!!!

I have just played 15 games with no problem, thought all was fixed but it is not, suddenly it started closing down again and causing me to lose boosters just as it did before, game after game. Looks like I will not be playing for a while yet again. Time wasting is one thing, but losing valuable boosters that I work hard to get is another. I am playing on my laptop and trying both on windows 10 and through Microsoft, they are both doing the same thing and cutting out.

Elsa, any news regarding this problem?

Hi Peter, are you playing the game on a laptop because this was just mentioned to me a couple of days ago. So now I am asking this question and a couple of players wrote back saying "yes" it was on a laptop. I am trying to narrow this down for everyone. Also are you playing the installed version that came with Windows 10 or did you install the game app from the Microsoft store? That is another question that i need to narrow down so please update me if you can.

I am playing on a PC. I installed the App from the Microsoft store, but that was a least 6 months ago and everything was fine until about 2 weeks ago. It started as I said about 2 weeks ago just after new levels were added and changes made to the "helmets". To me, as I am now virtually the only one continually reporting this problem, all the other players have given up and stopped playing !!

Hi Peter, are you playing the game on a laptop because this was just mentioned to me a couple of days ago. So now I am asking this question and a couple of players wrote back saying "yes" it was on a laptop. I am trying to narrow this down for everyone. Also are you playing the installed version that came with Windows 10 or did you install the game app from the Microsoft store? That is another question that i need to narrow down so please update me if you can.

Hello Elsa, I see you are supplying answers to other questions, yet no explanation for the continual shutdown when using Windows 10 ? Surely seeing King/Activision continues to release levels for a faulty product, an explanation for their reasoning would be appreciated. Is it the responsibility of Microsoft to fix the fault or is the King/Activision Games Room incapable of solving the problem ? Meanwhile everytime the game shuts down (often) I lose boosters or gold bars !!! Please inform the company they at least should have the decency to publish an explanation and/or warning that the product is faulty.

Hi Peter, if it's the Windows 10 glitch it was reported to the studio yesterday. I am not sure why it hasn't been fixed unless it's turning out to be a Microsoft glitch. If it's a Space Dash glitch there will be a fix with the next game app release in about a week.

Elsa, it seems new levels have been released but no fix for the "shut down" problem ????

Hi Peter, if it's the Windows 10 glitch it was reported to the studio yesterday. I am not sure why it hasn't been fixed unless it's turning out to be a Microsoft glitch. If it's a Space Dash glitch there will be a fix with the next game app release in about a week.

What a joke. Can't play the game because the glitch is not fixed (now 2 weeks) and I keep getting messages saying I am no longer in the top rankings and I must play to collect more candies !!! Is KIng/Activision a back yard operation or do they actually believe they operate like a reputable company ?????

Hi Peter, if it's the Windows 10 glitch it was reported to the studio yesterday. I am not sure why it hasn't been fixed unless it's turning out to be a Microsoft glitch. If it's a Space Dash glitch there will be a fix with the next game app release in about a week.

Thought the glitch may have been fixed , so began playing again. I purchased 50 gold bars and the game shut down during my purchase. Microsoft have charged me for the purchase but I have no idea if I received my gold bars. This is beginning to get close to fraud !!!!

Thanks for letting us know Annette.

I have just tried to play again today, twice, and both times the whole thing closed down right at the end and then said I had lost a life as well. Are they ever going to fix this problem????

I played enough today to get a space dash and then it just closed down again and lost everything. Getting very boring and annoying.

New levels released today so I tried to play, got through about 9 or 10 levels and started to think the crashing problem had been fixed but then it crashed again losing all boosters and a life. I was also not credited with completing the level as it crashed before it had finished running through its ending. Even if this problem is with Microsoft and not King, King should do something to credit their regular players for all of their losses. Perhaps they can put out some extra bonus levels that will reward us highly with multiple boosters to help recoup our losses.

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Accepted answers

All comments

Hi Peter, are you playing the game on a laptop because this was just mentioned to me a couple of days ago. So now I am asking this question and a couple of players wrote back saying "yes" it was on a laptop. I am trying to narrow this down for everyone. Also are you playing the installed version that came with Windows 10 or did you install the game app from the Microsoft store? That is another question that i need to narrow down so please update me if you can.

I am playing on a PC. I installed the App from the Microsoft store, but that was a least 6 months ago and everything was fine until about 2 weeks ago. It started as I said about 2 weeks ago just after new levels were added and changes made to the "helmets". To me, as I am now virtually the only one continually reporting this problem, all the other players have given up and stopped playing !!

Elsa, any news regarding this problem?

I have just played 15 games with no problem, thought all was fixed but it is not, suddenly it started closing down again and causing me to lose boosters just as it did before, game after game. Looks like I will not be playing for a while yet again. Time wasting is one thing, but losing valuable boosters that I work hard to get is another. I am playing on my laptop and trying both on windows 10 and through Microsoft, they are both doing the same thing and cutting out.

Pretty useless to me. We are away for a couple of weeks holiday and I only have my phone with a very limited connection. I only play on my computer which is at home!!!!!!!!!!!!

Another thing I have thought about is that not all your boosters show up on ascreenshott, what about all the ones that only show up when you can use them??????

I think I will wait. It seems a bit much that the players have to do all the work to fix the problem and I bet if something goes wrong and I lose all my boosters, the answer I will get is "bad luck, you musn't have followed our instructions correctly" and I note there is no mention of all the boosters and money we have already lost ??????

Hi Peter, someone in my Facebook group did this and he said that all his boosters were still there. He lost all the lives but that didn't upset him at all. He also is playing the game now and reporting back to me. He said that it is no longer crashing. But the choice is yours and I do totally understand your thoughts on this. I can empathize with you completely.

Hi Peter, someone in my Facebook group did this and he said that all his boosters were still there. He lost all the lives but that didn't upset him at all. He also is playing the game now and reporting back to me. He said that it is no longer crashing. But the choice is yours and I do totally understand your thoughts on this. I can empathize with you completely.

Elsa, will all your boosters, etc, be retained if you are connected to Facebook ????

Still no answer from King? You guys are a joke.

Hi Peter, someone in my Facebook group did this and he said that all his boosters were still there. He lost all the lives but that didn't upset him at all. He also is playing the game now and reporting back to me. He said that it is no longer crashing. But the choice is yours and I do totally understand your thoughts on this. I can empathize with you completely.

Followed these instructions, lost all my lives...still crashed within 2 games

Still no answer from King? You guys are a joke.

Couldn't agree more, Julius. Supposedly a multi million dollar company and they can't even fix what seems to be a simple problem ??? Maybe they can't attract competent staff because of poor wages and conditions ??

Well I think the crashing is still an issue because my friend who told me a couple of days ago that he reinstalled the game and it was working just wrote me saying that it's crashing again. I have elevated it to a King Admin so she should be notifying the studio in the morning.

Well I think the crashing is still an issue because my friend who told me a couple of days ago that he reinstalled the game and it was working just wrote me saying that it's crashing again. I have elevated it to a King Admin so she should be notifying the studio in the morning.

This problem has been evident for over 2 weeks now and you are saying that King Admin needs to be advised before the Studio will fix it ????

Finally completed Level 3756 today, using gold bars to buy 2 sets of extra moves + using numerous hammers and hand switches. Also started the game utilising all the available boosters.

Then as the game completed and went through all the rubbish associated with your success, the game crashed before it recorded my game completion !!!!!

This is not good enough !! Are you deliberately driving players away from the game. It is now going on 3 weeks and no solution. I usually finish newly released levels in about 3/4 days, now I am, I think about 4 sets of 15 games behind !!!

https://care.king.com/en/candy-crush-saga/game-crashing-on-windows-10

Thanks Julius for posting Queen Mia's link here regarding this issue.

HI Julius, I definitely am starting to believe that it's a Microsoft glitch because players who play on Windows 7 are now reporting this too. I have mentioned this to Queen Mia in the link that you posted above so let's see what happens.

I have been away for a week plus with no WiFi and the first game I tried to play today crashed!!!! What is going on surely after all this time somewhere there must be an answer????? Also, you mentioned a backpack on the right-hand side to find all your boosters. I do not have anything that resembles a backpack and I do worry that I will lose my boosters as I have built up a lot and I am not prepared to take the chance of losing them all. I have just lost some on this first game today!!!!!!! I am really fed up now.

Hi guys, well the steps that I provided last week did not work. It now appears to be a Microsoft issue because it's happening on Windows 10 and Windows 7 and is now affecting Saga and Soda. I guess now we all have to wait until Microsoft does an update and fixes this. Last time that it was a Microsoft issue it didn't take too long of a time frame for the update.

Has this problem been fixed yet ?? An update would be appreciated.

vidas extras afinal de cada competição.
Ganhava vidas extras agora já não ganho mais ,sempre era uma ajuda para avançar na competição.
Changing age
I am restricted and playing candy crush lite version due to rules and regulations I do not know why ?
Level 10054
Level 10054 is impossible to pass because the 4th required Dragon does not drop, I have used many booster and bombs and still have not cracked this level because the fourth and last required doesn't appear.
Payment
Sir me jab bhi payment karta hu mere game account me gold coin nhi aate
Got Booster Wheel Jackpot, But It Didn't Include the 15min UFO
I got the booster wheel spin jackpot today, and it looks like it's supposed to include everything that shows on the wheel. However, there was no 15 min unlimited UFO blaster (it showed it in the graphic showing you won the jackpot, but it was not in my boosters). Is this a known issue or just a one off glitch?

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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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