I'VE UPGRADED TO HTLM5 ON FACEBOOK BUT STILL CANNOT PLAY - ADVICE PLEASE

Hi Alan, even though you said that you upgraded the game to HTML5 it is possible that your game went back to the old version and that is why you are still seeing 2825 which was the last level with Flash.  Here are some steps to take to get you back to the new version:  https://care.king.com/en/candy-crush-saga/my-candy-crush-saga-has-gone-back-to-an-old-version-how-can-i-get-the-newer-version-back

Hi mulliganaceous, it might not be a yelling thing when you type in all capital letters.  People with vision problems, me included, can't always see the text even with magnification and that is why they type in capital letters.