Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy crush crashing

I am still having issues with candy crush crashing. I have uninstalled and reinstalled after restarting. After loading and I start to play, I might get through 1 or 2 levels then all of a sudden the game crashes. Also, after winning boosters in space or magic dash, once the game crashes, boosters are gone.

Accepted answers

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Creative_Elsa

Not yet because it's a Microsoft glitch and we have to wait for a fix.

Tee-3

Any news on the candy crush crash fix?

Creative_Elsa

Hi Tee, it has just been reported to the studio again so hopefully they get a fix on this real soon.

Tee-3

Sounds like a winner, thanks!!

Creative_Elsa

Tee, I think the crashing problem has not been resolved. I had one player who said he reinstalled the game and it worked for a couple of days but now it's crashing again. I elevated it to a King Admin so she should be reporting this to the studio in the morning.

Tee-3

Yes, it's windows 10 and it's always been the game from Microsoft store

Creative_Elsa

Hi Tee, I am assuming that you are referring to Windows 10 correct? Are you using the game that was installed with Windows 10 or have you installed the game up from the Microsoft store? If it's the installed version then please go to the store and install that version to see if that works.

Creative_Elsa

Hi Tee, I am going to forward your message to a King Admin because they told me to have the players do this. I will try to get an answer for you.

Tee-3

I must have a different issue as far as candy crush crashing. I have uninstalled and reinstalled this game 4 times and still have the same problem. Am I a candy crusher goner???

Creative_Elsa

Hi Tee, I assume that you are referring to the crash on Windows 10 correct? They have offered the following:

Ok, here is the update on the Windows 10 crashing issue. Follow the steps below.

1. Take a print screen of the boosters that you now have in the game because once you follow the rest of the instructions, you will lose your boosters. I was told by a King moderator that they will reimburse you for this loss so that is why you need to take a picture of what you have before continuing with the rest of the steps. Here is a link to show you how to do a print screen: https://www.take-a-screenshot.org/

2. Once you have that saved on your computer/laptop/mobile device then uninstall the game. Then reinstall the game from the Microsoft store. The game should now be working.

3. You will need to get your King user ID # so that a moderator can go directly into your account to add something back. Follow the steps posted from here: https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it

4. Once you have that number please come back here and upload your print screen ** Since the moderators are gone for the weekend they won't see your new message until they return on Monday but please post this information here during the weekend.

** to upload the print screen, just above where you are going to type your message are 3 icons. The middle icon is for uploading pictures so click on it and then click on wherever you have that print screen saved and click on that and it will automatically be added to your message.

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Accepted answers

All comments

Creative_Elsa

Hi Tee, I assume that you are referring to the crash on Windows 10 correct? They have offered the following:

Ok, here is the update on the Windows 10 crashing issue. Follow the steps below.

2. Once you have that saved on your computer/laptop/mobile device then uninstall the game. Then reinstall the game from the Microsoft store. The game should now be working.

Tee-3

I must have a different issue as far as candy crush crashing. I have uninstalled and reinstalled this game 4 times and still have the same problem. Am I a candy crusher goner???

Creative_Elsa

Hi Tee, I am going to forward your message to a King Admin because they told me to have the players do this. I will try to get an answer for you.

Creative_Elsa

Tee-3

Yes, it's windows 10 and it's always been the game from Microsoft store

Creative_Elsa

Tee-3

Sounds like a winner, thanks!!

Creative_Elsa

Hi Tee, it has just been reported to the studio again so hopefully they get a fix on this real soon.

Tee-3

Any news on the candy crush crash fix?

Creative_Elsa

Not yet because it's a Microsoft glitch and we have to wait for a fix.

Pass 290
hi How I can pass level 290 It is so hard Please supporting me
Recover my progress level
Please recover my progress level after reset my phone
Most of the time my game is disconnected
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
Recover history and levels
I got a new phone and I've lost all of my history. I was on level 6,658. How do I get that back?
Why candy crush saga DIDN’T give my 30 gold bars after passing to 6200 on episode as usual **
where’s my 30 gold bars after passing to level 6200 I fill cheated

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…