No rewards

Coco_D · December 2017

I was playing candy crush saga they had the contest going for popsicle island. I came in first place on the contest and never received any rewards. I wasn't able to claim anything because I was sick for a couple days and didn't play candy crush and now I can't collect my rewards? It didn't even give me the option of the contest has ended see where you placed. When the contest was at 2 hours left I had over 6800 stripes made and was in the number #1 spot. With second place having 3800 stripes made.

_Elsa_ · July 2018

Hi there, sorry for the delay in responding but thank you for writing us here at King Care. Are you still having this issue? Do you still need help?

Coco_D · September 2018

Hi, yes I still need the help. I never received any rewards for the gummy planet challenge when I came and 1st place. I do have a screen shot of my finishing place

Thank you that

_Elsa_ · September 2018

Hi Coco, can you please upload the print screen here?

Coco_D · September 2018

Sure but I have a question this was an old question. I had submitted a new question because I had the same problem recently with the gummy planet challenge. Can you help me out with the gummy planet it ended last week, I came in first place and got no rewards. If you can tell me how to upload the screenshot I can do that for you.

_Elsa_ · September 2018

Here are some steps on how to do a print screen: https://www.take-a-screenshot.org/

Coco_D · September 2018

Hi,

I know how to do that. I'm trying to add the picture so you can see it. I can't find an option on this board to add an upload picture. So how can i get the picture to you

_Elsa_ · September 2018

Very easy to do! Just above where you are going to type in your new comments there are 3 icons. The middle icon is for uploading pictures so click on it and it will open where you have the print screen. Click on the print screen and it should add it to your message here.

_Elsa_ · September 2018

Thanks for the print screen. I will forward your message to a King Admin and you should hear back from her this week.

QueenMia · September 2018

Hello Coco,

Thanks for posting and adding your screenshot! And well done on winning the Contest, now that's an impressive score you got there!

I have added some Gold to your account as a compensation for the missing reward. Really sorry you had to go through that!

I hope this helps but let me know if there's anything! Happy crushing

Mia

Coco_D · September 2018

Thank you Elsa, for your assistance.

Thank you Mia for the gold bars. I always try to excel at challenges. I guess Candy Crush brings about the competitive side of me.

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