Candy Crush Saga

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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

No rewards

I was playing candy crush saga they had the contest going for popsicle island. I came in first place on the contest and never received any rewards. I wasn't able to claim anything because I was sick for a couple days and didn't play candy crush and now I can't collect my rewards? It didn't even give me the option of the contest has ended see where you placed. When the contest was at 2 hours left I had over 6800 stripes made and was in the number #1 spot. With second place having 3800 stripes made.

Accepted answers

All comments

Coco_D

Thank you Elsa, for your assistance.

Thank you Mia for the gold bars. I always try to excel at challenges. I guess Candy Crush brings about the competitive side of me.

QueenMia

Hello Coco,

Thanks for posting and adding your screenshot! And well done on winning the Contest, now that's an impressive score you got there!

I have added some Gold to your account as a compensation for the missing reward. Really sorry you had to go through that!

I hope this helps but let me know if there's anything! Happy crushing

Mia

Creative_Elsa

Thanks for the print screen. I will forward your message to a King Admin and you should hear back from her this week.

Creative_Elsa

Very easy to do! Just above where you are going to type in your new comments there are 3 icons. The middle icon is for uploading pictures so click on it and it will open where you have the print screen. Click on the print screen and it should add it to your message here.

Coco_D

Hi,

I know how to do that. I'm trying to add the picture so you can see it. I can't find an option on this board to add an upload picture. So how can i get the picture to you

Creative_Elsa

Here are some steps on how to do a print screen: https://www.take-a-screenshot.org/

Coco_D

Sure but I have a question this was an old question. I had submitted a new question because I had the same problem recently with the gummy planet challenge. Can you help me out with the gummy planet it ended last week, I came in first place and got no rewards. If you can tell me how to upload the screenshot I can do that for you.

Creative_Elsa

Hi Coco, can you please upload the print screen here?

Coco_D

Hi, yes I still need the help. I never received any rewards for the gummy planet challenge when I came and 1st place. I do have a screen shot of my finishing place

Thank you that

Creative_Elsa

Hi there, sorry for the delay in responding but thank you for writing us here at King Care. Are you still having this issue? Do you still need help?

Welcome! 👋

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Accepted answers

All comments

Creative_Elsa

Hi there, sorry for the delay in responding but thank you for writing us here at King Care. Are you still having this issue? Do you still need help?

Coco_D

Hi, yes I still need the help. I never received any rewards for the gummy planet challenge when I came and 1st place. I do have a screen shot of my finishing place

Thank you that

Creative_Elsa

Hi Coco, can you please upload the print screen here?

Coco_D

Creative_Elsa

Here are some steps on how to do a print screen: https://www.take-a-screenshot.org/

Coco_D

Hi,

I know how to do that. I'm trying to add the picture so you can see it. I can't find an option on this board to add an upload picture. So how can i get the picture to you

Creative_Elsa

Thanks for the print screen. I will forward your message to a King Admin and you should hear back from her this week.

QueenMia

Hello Coco,

Thanks for posting and adding your screenshot! And well done on winning the Contest, now that's an impressive score you got there!

I have added some Gold to your account as a compensation for the missing reward. Really sorry you had to go through that!

I hope this helps but let me know if there's anything! Happy crushing

Mia

Coco_D

Thank you Elsa, for your assistance.

Thank you Mia for the gold bars. I always try to excel at challenges. I guess Candy Crush brings about the competitive side of me.

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Hi everyone, The last couple of days I'm not able to watch any ads (for extra moves or lives) :( did this feature disappear? I already tried re-installing the app, but after connecting the app to fb again, I lost some cassettes and still no ads :(
Frustration
why is it you’ve basically made it impossible to pass levels unless the player pays for extra moves??? This game has become a joke! I’ve played the level I’m on about 100 times and never came close to passing if??? Is this just a money grab at this point because it 100% feels that way!!!
In app purchases
Cannot make in app purchases. Works one day then goes for weeks with “cannot connect”. I’ve tried all the suggested fixes but nothing works! King is losing money. Please fix!

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…