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I am on level 380. I decided to save progress and connect to Facebook my 32 gold bars disappeared!! I am very upset
Hi Aron,
Sorry to hear about your issue. Did you manage to get the game proper connected to Facebook? I ask since this is the most secure way of storing your game progress, high scores and gold bars. Should you in the future have any incidents with your mobile device then you'll be able to restore your items to a new device or continue playing on Facebook.
Unfortunately it is King's policy not to compensate free items. We do regularly have contests and live events where you freely can participate in order to gain new gold bars and boosters.
I am very dissatisfied with that answer!
Hi Aaron, I am not aware of them being able to reimburse you for items that you won during the game. It's just for purchased items. But I will forward your message to a King Admin to see if she can help you.
I would like to have what I earned. I was saving them up for boosters! I don’t like to soeand money on apps.
They were rewarded
Hi Aaron, where they purchased gold bars or reward gold bars? If they were purchased then I have to redirect you to elsewhere because purchase issues aren't handled here anymore. https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1
If they are rewards you shouldn't have lost them because gold bars sync across devices. In the link above in the last paragraph click on the "here" hyperlink and complete the contact form. They can look into your account to see what's going on.
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[alert callout] Last Updated: May 8th Thanks for continuing to report these issues and share your experiences with us. We’re aware that some players are experiencing freezing, lagging, or crashing issues after updating to version 1.327.0.1, and the Studio team is currently investigating this. The reports we’ve seen…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
