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I am on level 380. I decided to save progress and connect to Facebook my 32 gold bars disappeared!! I am very upset
Hi Aron,
Sorry to hear about your issue. Did you manage to get the game proper connected to Facebook? I ask since this is the most secure way of storing your game progress, high scores and gold bars. Should you in the future have any incidents with your mobile device then you'll be able to restore your items to a new device or continue playing on Facebook.
Unfortunately it is King's policy not to compensate free items. We do regularly have contests and live events where you freely can participate in order to gain new gold bars and boosters.
I am very dissatisfied with that answer!
Hi Aaron, I am not aware of them being able to reimburse you for items that you won during the game. It's just for purchased items. But I will forward your message to a King Admin to see if she can help you.
I would like to have what I earned. I was saving them up for boosters! I don’t like to soeand money on apps.
They were rewarded
Hi Aaron, where they purchased gold bars or reward gold bars? If they were purchased then I have to redirect you to elsewhere because purchase issues aren't handled here anymore. https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1
If they are rewards you shouldn't have lost them because gold bars sync across devices. In the link above in the last paragraph click on the "here" hyperlink and complete the contact form. They can look into your account to see what's going on.
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
