Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
The video ad feature as all ads and promotional features is still a test feature in the game, which means that some of you can get Lives, while others can get Boosters or other items from this feature.
This also means that the video ads will not always be available and not found in all player's games or on all devices.
So if you at the moment are missing the ads in your game, just stay tuned and keep an eye in the game to see when the ads are back.
Hello @Mari_Ellis🤗 Hearty Welcome to our sweet King Community!
I am sorry to say that it is not possible to "turn" the Ads feature on!!
All players belong to various test groups! It depends on the test groups we fall in! Sometimes, few test groups receive features within weeks, and some test groups have to wait for months, some even longer!! There is no way to know which test group we belong to.
So, all we can do is to keep our game App up to date and make sure there is enough free space on our device memory (minimum 2 GB is recommended).
Please post back and let us know if you have further questions.
Thank you for joining our Community! Have a great week ahead🍫🍫