Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Back to level 1

I accidentally deleted candy crush , I was on level 1300 and something ( maybe higher) . I tried to reconnect using Facebook but it’s taken me back to level 1 . I have tried to resolve using the king button on app but it does not recognise my email which is definately yhr only email I have used . Please help , it’s taken me years to get to my level . I have made purchases in the past for boosters . Thank you

Describe your question in more detail here (at least 40 characters please)

Accepted answers

MarkHawk

Hi Debbie,

I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

- Mark

All comments

MarkHawk

Hi Debbie. Good to hear you got your levels back :-)

Debbie_Eckersall

All sorted now , Thank you

MarkHawk

Hi Debbie,

- Mark

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Accepted answers

MarkHawk

Hi Debbie,

- Mark

All comments

MarkHawk

Hi Debbie,

- Mark

Debbie_Eckersall

All sorted now , Thank you

MarkHawk

Hi Debbie. Good to hear you got your levels back :-)

Gold bar
GGold bar
I am not getting add for extra moves and extra lives i want adds
I need add in my game
Where's The Star Tournament?
Hi I've completed level 21005 and would usually play the Star Tournament until Wednesday, but it's not available this week. Is this the same for everyone?
How do you get past level 5781?
Good morning.How do you get past level 5781? Enjoy the day.
The game freezes when using special items/boosters while playing - Edited (Reported to the Studio)!
The above two is only part of the samples!

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…