Just today the quit button will not let me reset you just have to play that level or loose

Hi Eileen, thank you for this tip!  I will be sure to pass it along to all players who use a mobile device!

Yes! The workaround is if you play in airplane mode you can quit and refresh the game and keep boosters. Also you can back out of the level before you make a move and keep boosters. 

When I do this, it's back to the way it used to be for me.

Unfortunately this doesn’t work for me.  I play on iPad and airplane mode doesn’t work, I have to be offline altogether ( to save space/morts)and even then I cannot reset a level.  This is all how it began over 6 weeks ago  and I still have not heard anything from customer care.  Still waiting..........

Reading over and from other people it still remains that this is happening to some but not all and some, like Eileen have got something back!

Yes - it's very random and very frustrating!

Just had a reply from customer care..........directing me to this site!

Nothing else.....unbelievable!!      HELP!

I'm right there with you. Clearly they do not care. I've had no response in 5 weeks I believe. It's a business and it's better for them if we don't have boosters to help us, we're more likely to purchase them that way and that's how they make money. Something I enjoyed playing for years has become something I barely ever do now. I check every few days to see if the issue has been resolved always to no avail. At some point I will stop checking and uninstall. Not what I want to do at level 3,058 but what can ya do?