Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Lost progression

Hello, yesterday I was playing level 3629 with player level 78. I got one of the regular pop-ups about didi or some standings, and all of a sudden, my current level was set to 1450 with player level 1. I tried to contact the customer care by mail but the bot keeps answering to check the community. Note that I was not logged in with facebook, nor with king (i did not even know i could log-in with King). Anyway is there anything that can be done or shall i just simply remove the app (I will not start again even from level 1450) ? Thanks for your help

Accepted answers

Hello there,

No worries, you'll be able to get your levels back!

I can see on your account that your progression to level 3629 is saved Follow the steps here and you will be able to get back on track!

Let me know how that goes and until then, happy crushing!

Mia

All comments

Hello there,
No worries, you'll be able to get your levels back!
I can see on your account that your progression to level 3629 is saved Follow the steps here and you will be able to get back on track!
Let me know how that goes and until then, happy crushing!
Mia

Thanks a lot for your answer, i connected to facebook as indicated in your instructions and it worked. Weird because i never used facebook with Candy Crush, but glad that it worked. thanks again

I am so happy it helped Enjoy and have a fun-tastic weekend!

Hello there,

No worries, you'll be able to get your levels back!

I can see on your account that your progression to level 3629 is saved Follow the steps here and you will be able to get back on track!

Let me know how that goes and until then, happy crushing!

Mia

Laura_Grosvenor

I will resubmit this for you. The Moderators have been busy with the Studios and I have been away taking care of some personal problems. I am so sorry about the delay and I will send this now. Thank you SO much for your patience.

hello, any news ? thanks

Laura_Grosvenor

Hello brasiou. I will send this directly to the Moderator so he can come and assist you. Normally, if you lose levels because you aren't logged in to FB or The Kingdom if you lose levels there isn't much you can do. I will let them know. Thanks.

Welcome! 👋

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Accepted answers

Hello there,

No worries, you'll be able to get your levels back!

I can see on your account that your progression to level 3629 is saved Follow the steps here and you will be able to get back on track!

Let me know how that goes and until then, happy crushing!

Mia

All comments

Laura_Grosvenor

Hello brasiou. I will send this directly to the Moderator so he can come and assist you. Normally, if you lose levels because you aren't logged in to FB or The Kingdom if you lose levels there isn't much you can do. I will let them know. Thanks.

hello, any news ? thanks

Laura_Grosvenor

I will resubmit this for you. The Moderators have been busy with the Studios and I have been away taking care of some personal problems. I am so sorry about the delay and I will send this now. Thank you SO much for your patience.

Hello there,

No worries, you'll be able to get your levels back!

I can see on your account that your progression to level 3629 is saved Follow the steps here and you will be able to get back on track!

Let me know how that goes and until then, happy crushing!

Mia

I am so happy it helped Enjoy and have a fun-tastic weekend!

Hello there,
No worries, you'll be able to get your levels back!
I can see on your account that your progression to level 3629 is saved Follow the steps here and you will be able to get back on track!
Let me know how that goes and until then, happy crushing!
Mia

Thanks a lot for your answer, i connected to facebook as indicated in your instructions and it worked. Weird because i never used facebook with Candy Crush, but glad that it worked. thanks again

superload
Every single time i get the boost it will crash the game in max ten games saying that i encountered a mistake which we are fixing… altought this has been on for MONTHS. ive spend gold and items to boost my levels just because i have this boost just to lose it on your freaking bug… WHEN ARE U GONNA FIX IT
issue with payments
Hi i am having an issue with trying to buy boosters since this morning. I have tried to buy hard level offer, extra gold bars and it takes all my card details and then says you are having issues and no payment was taken. It is getting annoying….but i suppose on a plus note you dont get my money. I have updated and cleared…
⛔ Under Investigation: Level 10611, 11069, 11895, 11924 not spawning yellow candies
I cant go forward level 10611, because no Yellow candy of target 18 , coming. Please fixed my issue.
Perché non posso comprare?
Perché non mi fa più comprare com la carta Postepay?
Candy crush saga level 10611 NO yellow candies
Hello - Level 10611 is not spawning yellow candies. Please correct this - I’m stuck!

Welcome! 👋

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

⛔ Under Investigation: Level 10611, 11069, 11895, 11924 not spawning yellow candies
I cant go forward level 10611, because no Yellow candy of target 18 , coming. Please fixed my issue.
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…